Mixed Reviews for VacuumDirect.com: Fast Shipping vs. Customer Service Concerns
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VacuumDirect.com Feedback Report: Insights & Analysis

Mixed Reviews for VacuumDirect.com: Fast Shipping vs. Customer Service Concerns

VacuumDirect.com receives mixed reviews with customers praising fast shipping and good prices, but complaints about slow communication, unresponsive customer service, and difficulties with returns and refunds. Some customers reported receiving incorrect parts or having issues with refurbished products. Overall, there are concerns about the company's customer service and communication practices.

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Custom Date - May 21, 2024
Featured Content
  • Great service

    Ordered a heater from here. Delivery was fast and customer service was very responsive

    Sentiment
    • Positive
    Content
    • Shipping and Delivery
    Apr 06, 2022
  • Fixed a Dyson

    Fixed a $300. Dyson for $9.95.that was thrown away by someone who didn't know about your parts. Thank you

    Sentiment
    • Positive
    Content
    • Part Replacement and Compatibility
    Mar 02, 2020
  • the correct parts parts were shipped…

    the correct parts parts were shipped and on time. thank you

    Sentiment
    • Positive
    Content
    • Product Quality and Suitability
    Jun 19, 2019
  • Was able to locate the part that I…

    Was able to locate the part that I needed quickly. Shipped fast and price was good

    Sentiment
    • Positive
    Content
    • Availability of Parts and Accessories
    Jun 13, 2019
  • Order came quickly and prices were very…

    Order came quickly and prices were very low👍

    Sentiment
    • Positive
    Content
    • Shipping and Delivery
    Jun 12, 2019
  • Perfect transaction

    Perfect transaction! Received new hose for my old Dyson - popped it on - and I was vacuuming again! THANK YOU

    Sentiment
    • Positive
    Content
    • Part Replacement and Compatibility
    Apr 10, 2019
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Sentiment Analysis (of 30 reviews)
10 Net Promoter
Score
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for VacuumDirect.com  based on online reviews collected from Trustpilot. The analysis helps E-commerce Managers, Customer Service Analysts, Product Quality Managers, Supply Chain Specialists, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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