Upwork: Criticism on Customer Service, Scams, and Quality Control
  • 71 users bookmarked
  • Sources Trustpilot Reviews
  • Size Up to latest 1,000 reviews (Customizable)
Upwork Feedback Analysis: Dive into User Experiences

Upwork: Criticism on Customer Service, Scams, and Quality Control

Upwork faces criticism for poor customer service, scams, and lack of freelancer quality control. Many users report being scammed, experiencing account suspensions, and encountering unreliable freelancers. Complaints highlight issues with verification processes, high fees, and lack of support in dispute resolutions. Despite some positive experiences, a prevalent theme is dissatisfaction with Upwork's handling of disputes, account closures, and overall platform functionality.

Best for
  • Digital Marketing Managers
  • Freelance Platform Strategists
  • Customer Experience Directors
  • Risk Management Officers
  • Human Resources Professionals

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
41 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 40 reviews.

Export
Custom Date - Nov 25, 2024
Popular Phrases (of 30 reviews)
see all >>
Featured Content
see all >>
  • Extremely greedy platform

    Extremely greedy platform - favours clients over freelancers. And continue to increase the price of connects to freelancers. There is absolutely no protection for freelancers, only for clients.

    Sentiment
    • Negative
    Content
    • Low Pay and Fees
    Oct 09, 2023
  • Terrible support.

    Terrible support.I wanted to close my account but following the support instructions gets me no where and there isn't any straight forward option to contact them.

    Sentiment
    • Negative
    Content
    • Terrible Support
    Sep 24, 2023
  • I think this is the best way to work…

    I think this is the best way to work free minded and a way to understanding between seller and client. No need of worry about payment system. It's all safe and easy to use.

    Sentiment
    • Positive
    Content
    • Customer Service
    Sep 20, 2023
  • Best place to find freelancer

    Best place to find freelancer ! but i bit expensive

    Sentiment
    • Positive
    Content
    • Low Pay and Fees
    Sep 19, 2023
  • Scam!

    No no no no don’t do it they took my money and gave it the scammers on the site the company and the sellers are scamming

    Sentiment
    • Negative
    Content
    • Scams and Fraud
    Sep 19, 2023
  • very bad

    very bad. freencers are low quality. delays are not punished. you often find unreliable people. many mercenaries and some crooks.

    Sentiment
    • Negative
    Content
    • Freelancer Quality
    Sep 18, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-75 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
41 users purchased a report in the last 24 hours.
See a Sample Report Purchase This Report from $18
One-time purchase without hidden or recurring costs!
Similar Reports
  1. OfferUp Analysis: Insights into User Feedback and Challenges
    Trustpilot Reviews 79
  2. Unlock Insights: Super.com Customer Feedback Report
    Trustpilot Reviews 72
  3. TradeMe Feedback Report: Insights & Analysis
    Trustpilot Reviews 79
Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Upwork  based on online reviews collected from Trustpilot. The analysis helps Digital Marketing Managers, Freelance Platform Strategists, Customer Experience Directors, Risk Management Officers, Human Resources Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.