Upwork: Criticism on Customer Service, Scams, and Quality Control
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Upwork Feedback Analysis: Dive into User Experiences

Upwork: Criticism on Customer Service, Scams, and Quality Control

Upwork faces criticism for poor customer service, scams, and lack of freelancer quality control. Many users report being scammed, experiencing account suspensions, and encountering unreliable freelancers. Complaints highlight issues with verification processes, high fees, and lack of support in dispute resolutions. Despite some positive experiences, a prevalent theme is dissatisfaction with Upwork's handling of disputes, account closures, and overall platform functionality.

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  • Digital Marketing Managers
  • Freelance Platform Strategists
  • Customer Experience Directors
  • Risk Management Officers
  • Human Resources Professionals

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Custom Date - Apr 18, 2024
Featured Content
  • Extremely greedy platform

    Extremely greedy platform - favours clients over freelancers. And continue to increase the price of connects to freelancers. There is absolutely no protection for freelancers, only for clients.

    • Negative
    • Low Pay and Fees
    Oct 09, 2023
  • Terrible support.

    Terrible support.I wanted to close my account but following the support instructions gets me no where and there isn't any straight forward option to contact them.

    • Negative
    • Terrible Support
    Sep 24, 2023
  • I think this is the best way to work…

    I think this is the best way to work free minded and a way to understanding between seller and client. No need of worry about payment system. It's all safe and easy to use.

    • Positive
    • Customer Service
    Sep 20, 2023
  • Best place to find freelancer

    Best place to find freelancer ! but i bit expensive

    • Positive
    • Low Pay and Fees
    Sep 19, 2023
  • Scam!

    No no no no don’t do it they took my money and gave it the scammers on the site the company and the sellers are scamming

    • Negative
    • Scams and Fraud
    Sep 19, 2023
  • very bad

    very bad. freencers are low quality. delays are not punished. you often find unreliable people. many mercenaries and some crooks.

    • Negative
    • Freelancer Quality
    Sep 18, 2023
  • See All Reviews
Sentiment Analysis
-75 Net Promoter
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  • This page displays purchase options and a preview of the customer feedback analysis report for Upwork  based on online reviews collected from Trustpilot. The analysis helps Digital Marketing Managers, Freelance Platform Strategists, Customer Experience Directors, Risk Management Officers, Human Resources Professionals to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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