Mixed Customer Feedback on Tradovate: Glitches, Customer Service Concerns, and Trading Issues
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Mixed Customer Feedback on Tradovate: Glitches, Customer Service Concerns, and Trading Issues

Mixed reviews about Tradovate emerge from customers, highlighting issues with customer service, platform glitches, unexpected trades, and freezing. Some positive feedback mentions helpful staff and an intuitive platform for trading. Concerns include repeated document requests, account freezes, trade errors, and unresponsive support during critical trading times.

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Worst trading platform I've ever use

    Their own platform is literally garbage. Never consider them. Ninja trader is way more better.

    Sentiment
    • Negative
    Content
    • Platform Performance
    Mar 05, 2024
  • He was social, nice, and great at explaining.

    He was very nice, and explained the problem in an amazing way I could understand.

    Sentiment
    • Positive
    Content
    • Customer Service
    Nov 06, 2023
  • Intuitive Platform

    I really like the platform, my former training experience was on the Sterling trader platform. Like trading right from the chart.

    Sentiment
    • Positive
    Content
    • Platform Performance
    Jun 12, 2023
  • Impossible to find withdrawal button on…

    Impossible to find withdrawal button on app. This is done on purpose in order to discourage withdrawals and keep people gambling.

    Sentiment
    • Negative
    Content
    • Withdrawal Process
    Jun 05, 2023
  • Charting is not user friendly compared…

    Charting is not user friendly compared to Tradingview.

    Sentiment
    • None
    Content
    • Charting Tools
    May 25, 2023
  • They were really fast and professional…

    They were really fast and professional to fix the issue that I had.

    Sentiment
    • Positive
    Content
    • Customer Service
    May 19, 2023
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Sentiment Analysis (of 30 reviews)
-37 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Tradovate  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Experience Managers, Product Managers in Fintech, Market Researchers, Regulatory Compliance Officers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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