Unveiling the Complexity of Talkspace Customer Feedback
Users express mixed feelings about Talkspace Therapy & Counseling, praising the accessibility and quality of care but criticizing the app's glitches, high costs, and scheduling issues. Many appreciate their specific therapists while others complain about poor service, unresponsive therapists, and technical difficulties. The app's slow performance, frequent cancellations, and billing problems contribute to a subpar user experience.
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They told me my insurance would cover it before I started but after multiple sessions I got an email that said it was denied.
Sentiment
Negative
Content
Cost and Billing Issues
Jun 11, 2024
Platform is easy, convenient and the provider was able to thoughtfully and thoroughly analyze and address my needs. Great quality of care!
Sentiment
Positive
Content
Therapist Quality and Care
Jun 01, 2024
They steal $10 a week from you without telling you
Sentiment
Negative
Content
Cost and Billing Issues
May 21, 2024
They took my ten dollars and I got nothing in return. Pretty hard to believe they can't match me with a therapist in my area, I live in Dallas Texas lol
Sentiment
Negative
Content
Provider Matching and Selection
May 09, 2024
my person is amazing. she gets me. and the advice is so do able. I'm so greatful I made the call . thank you Melissa
Sentiment
Positive
Content
Therapist Quality and Care
Apr 24, 2024
love th ability to chose my provider at any time. starting with texting because I'm socially anxious. let's you use your insurance, if you want. 10/10
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Talkspace Therapy & Counseling based on online reviews collected from Google Play. The analysis helps Mental Health Professionals, Digital Health Entrepreneurs, App Developers, Customer Experience Analysts, Healthcare Consultants to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Can I have this research report with more reviews?
Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.
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Introduction
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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Summaries
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