Mixed Reviews: Accessibility vs. Glitches
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Unveiling the Complexity of Talkspace Customer Feedback

Mixed Reviews: Accessibility vs. Glitches

Users express mixed feelings about Talkspace Therapy & Counseling, praising the accessibility and quality of care but criticizing the app's glitches, high costs, and scheduling issues. Many appreciate their specific therapists while others complain about poor service, unresponsive therapists, and technical difficulties. The app's slow performance, frequent cancellations, and billing problems contribute to a subpar user experience.

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  • App Developers
  • Customer Experience Analysts
  • Healthcare Consultants

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Custom Date - Jul 18, 2024
Featured Content
  • They told me my insurance would cover it before I started but after multiple sessions I got an email that said it was denied.

    Sentiment
    • Negative
    Content
    • Cost and Billing Issues
    Jun 11, 2024
  • Platform is easy, convenient and the provider was able to thoughtfully and thoroughly analyze and address my needs. Great quality of care!

    Sentiment
    • Positive
    Content
    • Therapist Quality and Care
    Jun 01, 2024
  • They steal $10 a week from you without telling you

    Sentiment
    • Negative
    Content
    • Cost and Billing Issues
    May 21, 2024
  • They took my ten dollars and I got nothing in return. Pretty hard to believe they can't match me with a therapist in my area, I live in Dallas Texas lol

    Sentiment
    • Negative
    Content
    • Provider Matching and Selection
    May 09, 2024
  • my person is amazing. she gets me. and the advice is so do able. I'm so greatful I made the call . thank you Melissa

    Sentiment
    • Positive
    Content
    • Therapist Quality and Care
    Apr 24, 2024
  • love th ability to chose my provider at any time. starting with texting because I'm socially anxious. let's you use your insurance, if you want. 10/10

    Sentiment
    • Positive
    Content
    • Provider Matching and Selection
    Apr 11, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-27 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Talkspace Therapy & Counseling based on online reviews collected from Google Play. The analysis helps Mental Health Professionals, Digital Health Entrepreneurs, App Developers, Customer Experience Analysts, Healthcare Consultants to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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