Mixed Feedback for ACKO Insurance: Ease of Purchase vs. Claim Challenges
  • 79 users bookmarked
  • Sources Google Play Reviews
  • Size Up to latest 4,500 reviews (Customizable)
Unveiling Customer Insights on ACKO Insurance

Mixed Feedback for ACKO Insurance: Ease of Purchase vs. Claim Challenges

Mixed reviews for ACKO Insurance. Customers appreciate the ease of buying insurance but face difficulties during claims. Complaints about lack of transparency, hidden processes, and poor customer service. Some users experienced delays in receiving policies and frustration with claim procedures. Despite some positive feedback on speed and value, negative comments highlight the need for improved customer support, faster app performance, and fair claims handling.

Best for
  • Insurance Industry Analysts
  • Customer Experience Managers
  • Product Managers in FinTech
  • Digital Transformation Consultants
  • Market Research Professionals

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel and PDF export options.

Purchased users
29 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 30 reviews.

Custom Date - Jul 14, 2024
Featured Content
  • Third class experience, do not buy policy from this company..Very poor service

    Sentiment
    • Negative
    Content
    • Customer Service Quality
    Jul 07, 2024
  • Acko, I am utterly disappointed and frustrated with the appalling service provided by your company. Despite making the payment for my new two-wheeler insurance policy, I did not receive the policy for two whole days. This unacceptable delay prevented me from taking timely delivery of my vehicle. Your personnel were completely unhelpful and failed to provide any satisfactory explanation for this delay. It took over 50 phone calls to finally get my policy, and not once did I receive a call back

    Sentiment
    • Negative
    Content
    • Policy Issuance Delay
    Jul 07, 2024
  • it is soooo easy to buy Acko insurance but when it comes to claims it is soooooo sooooo difficult to claim (ACKTR11872-C09) when incident happened. Everything has to be done on app but there is absolutely no transperancy.. no trace about previously raised claimed, no email communication. Its all so hidden and secret.

    Sentiment
    • Negative
    Content
    • Claims Process Experience
    Jul 07, 2024
  • The claim team is unfair and brings new loopholes to not give you insurance money

    Sentiment
    • Negative
    Content
    • Insurance Claim Rejection
    Jul 07, 2024
  • App is pathetic and slow. Very Bad Services

    Sentiment
    • Negative
    Content
    • App User Experience
    Jul 07, 2024
  • Customer care is very very very poor. They will transfer your call to 10 people's but no outcome.

    Sentiment
    • Negative
    Content
    • Call Center Experience
    Jul 07, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
46 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel and PDF attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
29 users purchased a report in the last 24 hours.
One-time purchase without hidden or recurring costs!
Similar Reports
  1. App Store Reviews 74
  2. Google Play Reviews 79
  3. Trustpilot Reviews 101
Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for ACKO Insurance based on online reviews collected from Google Play. The analysis helps Insurance Industry Analysts, Customer Experience Managers, Product Managers in FinTech, Digital Transformation Consultants, Market Research Professionals to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Google Play and is not associated with or supported by Google Play in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Google Play's terms of use, including copyright regulations, when utilizing the extracted review data.