Mixed Feedback for ACKO Insurance: Ease of Purchase vs. Claim Challenges
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Unveiling Customer Insights on ACKO Insurance

Mixed Feedback for ACKO Insurance: Ease of Purchase vs. Claim Challenges

Mixed reviews for ACKO Insurance. Customers appreciate the ease of buying insurance but face difficulties during claims. Complaints about lack of transparency, hidden processes, and poor customer service. Some users experienced delays in receiving policies and frustration with claim procedures. Despite some positive feedback on speed and value, negative comments highlight the need for improved customer support, faster app performance, and fair claims handling.

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  • Customer Experience Managers
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Custom Date - Oct 22, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Third class experience, do not buy policy from this company..Very poor service

    Sentiment
    • Negative
    Content
    • Customer Service Quality
    Jul 07, 2024

  • Acko, I am utterly disappointed and frustrated with the appalling service provided by your company. Despite making the payment for my new two-wheeler insurance policy, I did not receive the policy for two whole days. This unacceptable delay prevented me from taking timely delivery of my vehicle. Your personnel were completely unhelpful and failed to provide any satisfactory explanation for this delay. It took over 50 phone calls to finally get my policy, and not once did I receive a call back

    Sentiment
    • Negative
    Content
    • Policy Issuance Delay
    Jul 07, 2024

  • it is soooo easy to buy Acko insurance but when it comes to claims it is soooooo sooooo difficult to claim (ACKTR11872-C09) when incident happened. Everything has to be done on app but there is absolutely no transperancy.. no trace about previously raised claimed, no email communication. Its all so hidden and secret.

    Sentiment
    • Negative
    Content
    • Claims Process Experience
    Jul 07, 2024

  • The claim team is unfair and brings new loopholes to not give you insurance money

    Sentiment
    • Negative
    Content
    • Insurance Claim Rejection
    Jul 07, 2024

  • App is pathetic and slow. Very Bad Services

    Sentiment
    • Negative
    Content
    • App User Experience
    Jul 07, 2024

  • Customer care is very very very poor. They will transfer your call to 10 people's but no outcome.

    Sentiment
    • Negative
    Content
    • Call Center Experience
    Jul 07, 2024
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Sentiment Analysis (of 30 reviews)
46 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for ACKO Insurance based on online reviews collected from Google Play. The analysis helps Insurance Industry Analysts, Customer Experience Managers, Product Managers in FinTech, Digital Transformation Consultants, Market Research Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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