IPSY & BoxyCharm Merger: Decline in Quality & Service
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IPSY & BoxyCharm Merger: Decline in Quality & Service

Unveiling Customer Insights: IPSY & BoxyCharm Merger Report

IPSY, after merging with BoxyCharm, has faced a significant decline in product quality, delivery issues, and poor customer service. Customers report missing items, billing problems, and difficulties in canceling subscriptions. Many express frustration with the lack of personalized boxes and the overall decrease in product satisfaction. Complaints range from unauthorized charges to receiving low-quality or damaged items. The partnership with BoxyCharm seems to have negatively impacted the overall customer experience, leading to numerous cancellations and dissatisfaction.

Source: Trustpilot Reviews of IPSY 

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Customer Feedback Analysis of IPSY 

Explore the impact of the IPSY & BoxyCharm merger on service quality through our comprehensive customer feedback analysis.

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Custom Date - Dec 21, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Al inicio todo bien pero estos dos…

    Al inicio todo bien pero estos dos 煤ltimos meses no me llegaron los paquetes y lo que quiero es cancelar m铆 suscripci贸n pero no encuentro c贸mo hacerla.. ya busqu茅 en la p谩gina siguiendo indicaciones y nada ..

    Sentiment
    • Negative
    Content
    • Subscription Changes
    Mar 26, 2024
  • cargos de ipsy pero no tengo ni cuenta

    Buenas noches llevan haciendome el cargo de la membresia de ipsy dos meses, y me hicieron un cargo por m谩s de 1000 pesos , yo he comprado nada. Como pueden ayudarme.

    Sentiment
    • Negative
    Content
    • Billing Problems
    Mar 01, 2024
  • ipsy is a scam

    ipsy is a scam, don't put your money there

    Sentiment
    • Negative
    Content
    • Overall Dissatisfaction
    Nov 28, 2023
  • I cancelled my order well over a year…

    I cancelled my order well over a year ago and suddenly got charged $31.71 for something I did not order and have been unable to speak to a person. I did not authorize this payment and I need money back!!!!!!!!!! ASAP

    Sentiment
    • Negative
    Content
    • Billing Problems
    Oct 06, 2023
  • They’re a bunch of liars

    They鈥檙e a bunch of liars. I canceled my subscription after purchasing 2 add ons that were never sent out, messaged them only for them to lie and say they were shipped out. Received something totally different and of cheaper value then they tell you they were out of stock.

    Sentiment
    • Negative
    Content
    • Overall Dissatisfaction
    Jul 26, 2023
  • I’ve been with boxycharm for about 3…

    I鈥檝e been with boxycharm for about 3 years loved it since they switched to Ipsy it鈥檚 HORRIBLE I鈥檇 rather pay full price not the quality of products and getting repeat products canceled my service won鈥檛 go back unless it goes back to the old boxycharm that was amazing !

    Sentiment
    • None
    Content
    • Product Quality
    Jun 27, 2023
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Sentiment Analysis (limited preview)
-78 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for IPSY  based on online reviews collected from Trustpilot. The analysis helps Market Analysts, Product Managers, Customer Experience Specialists, Brand Strategists, E-commerce Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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