IPSY & BoxyCharm Merger: Decline in Quality & Service
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Unveiling Customer Insights: IPSY & BoxyCharm Merger Report

IPSY & BoxyCharm Merger: Decline in Quality & Service

IPSY, after merging with BoxyCharm, has faced a significant decline in product quality, delivery issues, and poor customer service. Customers report missing items, billing problems, and difficulties in canceling subscriptions. Many express frustration with the lack of personalized boxes and the overall decrease in product satisfaction. Complaints range from unauthorized charges to receiving low-quality or damaged items. The partnership with BoxyCharm seems to have negatively impacted the overall customer experience, leading to numerous cancellations and dissatisfaction.

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Custom Date - May 18, 2024
Featured Content
  • Al inicio todo bien pero estos dos…

    Al inicio todo bien pero estos dos últimos meses no me llegaron los paquetes y lo que quiero es cancelar mí suscripción pero no encuentro cómo hacerla.. ya busqué en la página siguiendo indicaciones y nada ..

    Sentiment
    • Negative
    Content
    • Subscription Changes
    Mar 26, 2024
  • cargos de ipsy pero no tengo ni cuenta

    Buenas noches llevan haciendome el cargo de la membresia de ipsy dos meses, y me hicieron un cargo por más de 1000 pesos , yo he comprado nada. Como pueden ayudarme.

    Sentiment
    • Negative
    Content
    • Billing Problems
    Mar 01, 2024
  • ipsy is a scam

    ipsy is a scam, don't put your money there

    Sentiment
    • Negative
    Content
    • Overall Dissatisfaction
    Nov 28, 2023
  • I cancelled my order well over a year…

    I cancelled my order well over a year ago and suddenly got charged $31.71 for something I did not order and have been unable to speak to a person. I did not authorize this payment and I need money back!!!!!!!!!! ASAP

    Sentiment
    • Negative
    Content
    • Billing Problems
    Oct 06, 2023
  • They’re a bunch of liars

    They’re a bunch of liars. I canceled my subscription after purchasing 2 add ons that were never sent out, messaged them only for them to lie and say they were shipped out. Received something totally different and of cheaper value then they tell you they were out of stock.

    Sentiment
    • Negative
    Content
    • Overall Dissatisfaction
    Jul 26, 2023
  • I’ve been with boxycharm for about 3…

    I’ve been with boxycharm for about 3 years loved it since they switched to Ipsy it’s HORRIBLE I’d rather pay full price not the quality of products and getting repeat products canceled my service won’t go back unless it goes back to the old boxycharm that was amazing !

    Sentiment
    • None
    Content
    • Product Quality
    Jun 27, 2023
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Sentiment Analysis (of 30 reviews)
-78 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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