Mixed Reviews: Customer Service & Billing Concerns at Reliable Respiratory
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Mixed Reviews: Customer Service & Billing Concerns at Reliable Respiratory

Reliable Respiratory receives mixed reviews, with some customers praising promptness and service quality while others complain about overbilling, poor customer service, and incorrect supply shipments. Some customers appreciate the reminders for supply reordering, but issues like excessive billing, wrong size equipment, and impractical supply quantities have led to dissatisfaction. While some mention positive experiences and efficient service, the company faces criticism for questionable billing practices, unhelpful weekend support, and difficulties in resolving issues. Overall, Reliable Respiratory's service quality, customer support, and billing practices are key areas of concern and improvement as per the reviews.

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Custom Date - May 22, 2024
Featured Content
  • All of my experience with RR have been…

    All of my experience with RR have been a struggle. They don't check on equipment at all. So, then the equipment fails and the after-hour line when you call for help does work. The tech has not given us a call back I have called the office (after office line) @ this time 4 times no response.

    Sentiment
    • Negative
    Content
    • Product Quality
    Sep 04, 2023
  • UnReliable Respiratory more like

    I have been waiting 8 weeks for a CPAP machine. I called them (second time) for an update and was told the order was not proceeding, and never had been. They had not bothered to call or email me or my doctor's office to inform anyone of an issue.Customer service score = -10. Is it so hrd to pick up phone and call someone?

    Sentiment
    • Negative
    Content
    • Ordering Process
    Aug 12, 2022
  • Very Rude Guy on the Phone.

    Very rude guy on the phone. I would avoid doing business with these people.

    Sentiment
    • Negative
    Content
    • Customer Service
    Sep 25, 2020
  • Bad customer service

    Bad customer service. Can't be bothered trying to find solutions to lousy fitting masks. Dont deliver on their promises

    Sentiment
    • Negative
    Content
    • Customer Service
    Dec 19, 2019
  • When I have a problem with my CPAP on…

    When I have a problem with my CPAP on the weekend they are never helpful. They say that CPAP breakdown is not an emergency! I will have to find a better trustworthy company.

    Sentiment
    • Negative
    Content
    • Technical Support
    Nov 23, 2019
  • Reliable Resp

    Reliable Resp. has provided great service in supplying me with critically important CPAP gear in a timely and efficient manner.

    Sentiment
    • Positive
    Content
    • Customer Service
    Oct 15, 2019
  • See All Reviews
Sentiment Analysis (of 30 reviews)
25 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Reliable Respiratory  based on online reviews collected from Trustpilot. The analysis helps Healthcare Administrators, Medical Equipment Suppliers, Customer Service Managers, Health Insurance Professionals, Business Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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