ZipRecruiter Customer Service Excellence and Ease of Use
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ZipRecruiter Customer Service Excellence and Ease of Use

ZipRecruiter's customer service team, particularly Krystal and Miguel, received high praise for their helpfulness, efficiency, and knowledge in resolving issues, navigating the platform, and providing clear instructions. Users appreciated the personal touch, patience, and professionalism demonstrated. Some reviewers highlighted the ease of job posting, quick access to candidates, and positive first-time experiences. However, a few mentioned concerns about AI resume matching. Overall, the ZipRecruiter support team's exceptional service left customers impressed and satisfied.

Best for
  • HR Managers
  • Recruiters
  • Hiring Managers
  • Talent Acquisition Specialists
  • Business Owners

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Hospitality

    Kristal was outright AMAZING.Her calmness and sweet demeanor made my day. A TRUE PROFESSIONAL!!!!!!!!!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 01, 2024
  • Miguel was very helpful updating our…

    Miguel was very helpful updating our job listing

    Sentiment
    • Positive
    Content
    • Job Posting Assistance
    Feb 21, 2024
  • Migule was great helped me out on…

    Migule was great helped me out on posting adGreat service Amazing

    Sentiment
    • Positive
    Content
    • Job Posting Assistance
    Feb 21, 2024
  • Easy got connected quick

    Easy got connected quick, Miguel was very helpful.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 20, 2024
  • Great Experience

    Kristal was insightful, responsive, clear and kind!She took her time, and resolved the issue.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 20, 2024
  • Miguel helped me on auto email-send…

    Miguel helped me on auto email-send setting.

    Sentiment
    • Positive
    Content
    • Technical Support
    Feb 19, 2024
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Sentiment Analysis (of 30 reviews)
90 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ZipRecruiter  based on online reviews collected from Trustpilot. The analysis helps HR Managers, Recruiters, Hiring Managers, Talent Acquisition Specialists, Business Owners to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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