Zara App Woes: Negative Reviews and Customer Frustration
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    • UX/UI Designers
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Zara App Woes: Negative Reviews and Customer Frustration

Unveil Zara App Insights: User Feedback & Improvements Needed

Zara's app is receiving negative reviews due to issues with orders, delivery delays, technical malfunctions, and lack of features such as material filtering. Customers express frustration with the app freezing, sound glitches, and difficulty navigating. The company is also criticized for insensitive advertising and using unreliable delivery services. Despite some positive feedback on design and functionality, the overall sentiment towards the app is poor.

Source: App Store Reviews of ZARA

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Customer Feedback Analysis of ZARA

Insightful analysis of Zara app feedback, highlighting user frustrations with orders, delivery, and app functionality.

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Custom Date - Mar 05, 2025
Popular Phrases (limited preview)
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  • App

    no me gusta nada, es bastante complicada de utilizar, con lo básica que la podrían haber hecho… zara en si me encanta pero la app es horrible

    Sentiment
    • None
    Content
    • User Interface
    Jan 10, 2024
  • Un auténtico horror lleno de bugs…

    No hay manera de navegar ni de entender nada. Muy triste y muy lejos de los estándares que pretende tener Inditex.

    Sentiment
    • Negative
    Content
    • User Interface
    Jan 06, 2024
  • Terrible la ultima actualizacion

    Muy mala la ultima actualizacion, mucho menos intuitiva para navegar entre tabs.
    Ya no hay emojis y es solo texto, cuesta mucho mas encontrar las cosas. He actualizado porque el historial de scanners no me funcionaba, pero sigue SIN funcionar

    Sentiment
    • Negative
    Content
    • User Interface
    Dec 17, 2023
  • Gracias

    Esta genial el app. Y dar las gracias a todo el personal de la tienda de Santander por amabilidad.
    FELIZ NAVIDAD a todos los que conforman el equipo INDITEX
    😘

    Sentiment
    • Positive
    Content
    • Customer Service
    Dec 15, 2023
  • Fantástica

    Funciona fenomenal y es muy sencillo encontrar lo que buscas tanto para comprar por Internet como en tienda.

    Sentiment
    • Positive
    Content
    • User Interface
    Dec 13, 2023
  • Polémica

    Desinstalo la app y dejo de comprar en Zara por su última polémica, hasta que no haya una aclaración o una explicación mantendré mi postura .

    Sentiment
    • Negative
    Content
    • Political Controversy
    Dec 12, 2023
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Sentiment Analysis (limited preview)
-56 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ZARA based on online reviews collected from App Store. The analysis helps Digital Marketers, UX/UI Designers, E-commerce Managers, Customer Experience Analysts, Retail Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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