Zara App Woes: Negative Reviews and Customer Frustration
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Zara App Woes: Negative Reviews and Customer Frustration

Zara's app is receiving negative reviews due to issues with orders, delivery delays, technical malfunctions, and lack of features such as material filtering. Customers express frustration with the app freezing, sound glitches, and difficulty navigating. The company is also criticized for insensitive advertising and using unreliable delivery services. Despite some positive feedback on design and functionality, the overall sentiment towards the app is poor.

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Custom Date - Mar 05, 2024

Featured Content

  • App

    no me gusta nada, es bastante complicada de utilizar, con lo básica que la podrían haber hecho… zara en si me encanta pero la app es horrible

    Sentiment
    • None
    Content
    • User Interface
    Jan 10, 2024
  • Un auténtico horror lleno de bugs…

    No hay manera de navegar ni de entender nada. Muy triste y muy lejos de los estándares que pretende tener Inditex.

    Sentiment
    • Negative
    Content
    • User Interface
    Jan 06, 2024
  • Terrible la ultima actualizacion

    Muy mala la ultima actualizacion, mucho menos intuitiva para navegar entre tabs.
    Ya no hay emojis y es solo texto, cuesta mucho mas encontrar las cosas. He actualizado porque el historial de scanners no me funcionaba, pero sigue SIN funcionar

    Sentiment
    • Negative
    Content
    • User Interface
    Dec 17, 2023
  • Gracias

    Esta genial el app. Y dar las gracias a todo el personal de la tienda de Santander por amabilidad.
    FELIZ NAVIDAD a todos los que conforman el equipo INDITEX
    😘

    Sentiment
    • Positive
    Content
    • Customer Service
    Dec 15, 2023
  • Fantástica

    Funciona fenomenal y es muy sencillo encontrar lo que buscas tanto para comprar por Internet como en tienda.

    Sentiment
    • Positive
    Content
    • User Interface
    Dec 13, 2023
  • Polémica

    Desinstalo la app y dejo de comprar en Zara por su última polémica, hasta que no haya una aclaración o una explicación mantendré mi postura .

    Sentiment
    • Negative
    Content
    • Political Controversy
    Dec 12, 2023
  • See All Reviews

Sentiment Analysis

-56 Net Promoter
Score

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Frequently Asked Questions
  • This page is a research report based on the analysis of online reviews collected from App Store. It contains the top 30 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

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