Zara App Woes: Negative Reviews and Customer Frustration
  • 67 users bookmarked
  • Sources App Store Reviews
  • Size Up to latest 500 reviews (Customizable)
Unveil Zara App Insights: User Feedback & Improvements Needed

Zara App Woes: Negative Reviews and Customer Frustration

Zara's app is receiving negative reviews due to issues with orders, delivery delays, technical malfunctions, and lack of features such as material filtering. Customers express frustration with the app freezing, sound glitches, and difficulty navigating. The company is also criticized for insensitive advertising and using unreliable delivery services. Despite some positive feedback on design and functionality, the overall sentiment towards the app is poor.

Best for
  • Digital Marketers
  • UX/UI Designers
  • E-commerce Managers
  • Customer Experience Analysts
  • Retail Strategists

Starting from $12, you can purchase this report to access from your inbox and Kimola account.

Purchased users
23 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here you can see the preview of this report containing the analysis of only 30 latest reviews.

Custom Date - Apr 14, 2024
Featured Content
  • App

    no me gusta nada, es bastante complicada de utilizar, con lo básica que la podrían haber hecho… zara en si me encanta pero la app es horrible

    Sentiment
    • None
    Content
    • User Interface
    Jan 10, 2024
  • Un auténtico horror lleno de bugs…

    No hay manera de navegar ni de entender nada. Muy triste y muy lejos de los estándares que pretende tener Inditex.

    Sentiment
    • Negative
    Content
    • User Interface
    Jan 06, 2024
  • Terrible la ultima actualizacion

    Muy mala la ultima actualizacion, mucho menos intuitiva para navegar entre tabs.
    Ya no hay emojis y es solo texto, cuesta mucho mas encontrar las cosas. He actualizado porque el historial de scanners no me funcionaba, pero sigue SIN funcionar

    Sentiment
    • Negative
    Content
    • User Interface
    Dec 17, 2023
  • Gracias

    Esta genial el app. Y dar las gracias a todo el personal de la tienda de Santander por amabilidad.
    FELIZ NAVIDAD a todos los que conforman el equipo INDITEX
    😘

    Sentiment
    • Positive
    Content
    • Customer Service
    Dec 15, 2023
  • Fantástica

    Funciona fenomenal y es muy sencillo encontrar lo que buscas tanto para comprar por Internet como en tienda.

    Sentiment
    • Positive
    Content
    • User Interface
    Dec 13, 2023
  • Polémica

    Desinstalo la app y dejo de comprar en Zara por su última polémica, hasta que no haya una aclaración o una explicación mantendré mi postura .

    Sentiment
    • Negative
    Content
    • Political Controversy
    Dec 12, 2023
  • See All Reviews
Sentiment Analysis
-56 Net Promoter
Score
Popular Topics
Languages
Similar Reports
  1. App Store Reviews 79
  2. App Store Reviews 73
  3. App Store Reviews 85
Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for ZARA based on online reviews collected from App Store. The analysis helps Digital Marketers, UX/UI Designers, E-commerce Managers, Customer Experience Analysts, Retail Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by App Store and is not associated with or supported by App Store in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to App Store's terms of use, including copyright regulations, when utilizing the extracted review data.