LIC Digital - NRI App Reviews: Major User Dissatisfaction and Issues
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LIC Digital - NRI App Reviews: Major User Dissatisfaction and Issues

Unveil User Insights: LIC Digital - NRI App Analysis

The online reviews for the 'LIC Digital - NRI' app reflect significant user dissatisfaction, with many users unable to log in or utilize core functionalities. Common issues include login difficulties, camera access problems for important features like the life certificate submission, and a lack of user-friendly design. Users frequently express frustration over the app's performance, citing it as non-functional both in India and abroad. Multiple reviewers mention that they are unable to reset forgotten passwords or access essential services, leading to concerns about premium payments and overall usability. While a few users noted positive experiences, the majority described it as the worst insurance app they've encountered, highlighting urgent needs for improvements and customer support.

Source: Google Play Reviews of LIC Digital - NRI

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Customer Feedback Analysis of LIC Digital - NRI

In-depth analysis of LIC Digital - NRI app reviews uncovering user dissatisfaction and areas for improvement.

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Custom Date - Mar 03, 2025
Popular Phrases (limited preview)
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  • Registered then further cannot reset password not sure what's the username I just gave my email id but it says some or the other validation error. Seema impossible to login with the policy number

    Sentiment
    • Negative
    Content
    • Login Issues
    Jan 29, 2025

  • Unable to pay the premium. I am experiencing difficulties with both the LIC Website and LIC Digital NRI App, specifically: 1. Policy numbers are not listed under the "Advance Premium 2. "Check and Pay" button for individual policies is disabled, preventing timely payment These issues are causing concern, as late fees will be incurred if premiums are not paid on time. I kindly request urgent assistance in investigating this matter, enabling me to make necessary premium payments without delay.

    Sentiment
    • Negative
    Content
    • Payment Issues
    Jan 12, 2025

  • If one can design the worst possible app, this wins the award

    Sentiment
    • Negative
    Content
    • User Experience
    Jan 01, 2025

  • It is one of the worst insurance apps I have ever used. I got the notification that the password is expired and to reset the password. When I try to reset the password, the app says that the userid doesn't exist. I clicked the forgotten userid option, and then they sent me the same userid, which I tried to log in. Again, I tried to reset the password, and the same story continues. "User ID doesn't exist."

    Sentiment
    • Negative
    Content
    • Password Reset Difficulties
    Dec 31, 2024

  • Not user friendly at all. Could not login/register with single premium policy.

    Sentiment
    • Negative
    Content
    • User Experience
    Dec 21, 2024

  • Worse application I ever seen

    Sentiment
    • Negative
    Content
    • User Experience
    Oct 05, 2024
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Sentiment Analysis (limited preview)
-47 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for LIC Digital - NRI based on online reviews collected from Google Play. The analysis helps App Developers, Product Managers, Customer Service Managers, UX/UI Designers, Digital Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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