Udemy Online Courses App: Users Express Frustration with Functionality & Support
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Udemy Online Courses App: Users Express Frustration with Functionality & Support

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Udemy Online Video Courses app users express frustration due to frequent crashes, slow loading times, login issues, disappearing downloaded content, lack of customer service, and inconsistent functionality across devices. Complaints include poor UI, unreliable offline access, misleading pricing, and lack of dark mode. Users highlight the need for bug fixes, better support, and enhanced user experience.

Source: App Store Reviews of Udemy Online Video Courses

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Customer Feedback Analysis of Udemy Online Video Courses

Discover key insights from Udemy app users on functionality, support, and overall experience. Essential for enhancing online education.

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Custom Date - Mar 14, 2025
Popular Phrases (limited preview)
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  • Buggy app, circumspect content

    This app crashed frequently for me. When it didn’t outright crash, it made my phone unusable. Further, the course content does not appear to vetted thoroughly if at all.

    Sentiment
    • Negative
    Content
    • App Stability and Performance
    Apr 23, 2024
  • Technically frustrating

    It is horrible to work with do to the slowness of the downloading when I look at a training video. I put down tablet not because the courses are bad, it is the wait time and that is Udemy.

    Sentiment
    • None
    Content
    • App Stability and Performance
    Apr 21, 2024
  • no udemy business sign in option

    you would think with how many people use udemy through their school or job that there would be a sign in option through that in the app.

    Sentiment
    • Negative
    Content
    • Login and Account Issues
    Mar 25, 2024
  • Issues when loading test results

    When I go to review test results, there seems to be a visual problem. The text gets much smaller and the website seems to have glitches which makes it hard to use

    Sentiment
    • Negative
    Content
    • Platform Compatibility and Functionality
    Mar 07, 2024
  • What’s the point of downloading the course?

    The irony this app teaches programming yet they can’t make their product decent enough for bare minimum.

    Can’t load it, can’t use it, takes ages to navigate through lectures.

    Unsubscribing.

    Sentiment
    • Negative
    Content
    • App Stability and Performance
    Feb 24, 2024
  • Buyer beware

    I’d be careful before using this app. I signed up not two classes started them, took a break now can’t get logged back in tried with FB and Apple both say an error occurred. I’m done with this

    Sentiment
    • Negative
    Content
    • Login and Account Issues
    Feb 24, 2024
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Sentiment Analysis (limited preview)
-80 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Udemy Online Video Courses based on online reviews collected from App Store. The analysis helps e-Learning Platform Managers, Customer Experience Analysts, Mobile App Developers, Digital Content Strategists, Online Course Creators to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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