Mixed Customer Experiences with Rug Doctor Services
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Unveil the Truth: Rug Doctor Feedback Analysis Report

Mixed Customer Experiences with Rug Doctor Services

Customers have mixed experiences with Rug Doctor, highlighting issues such as malfunctioning machines, poor customer service, cleanliness problems, and subpar results. Some users found the rental process convenient and easy, while others faced difficulties with damaged equipment and unpleasant smells post-cleaning.

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  • Market Research Analysts
  • Product Managers in Home Care & Maintenance
  • Customer Service Directors
  • Business Strategy Consultants
  • Retail Store Managers

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Custom Date - Sep 20, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Rug doctor leaves carpet wet dirty…

    Rug doctor leaves carpet wet dirty there machines are not well serviced, The products don't smell nice my carpets were cleaner before hiring rug doctor Value for money none

    Sentiment
    • Negative
    Content
    • Product Quality and Effectiveness
    Feb 10, 2024
  • Automated Rug Doctor Kiosk

    The automated Rug Doctor rental kiosk was easier to navigate than I expected. The experience exceeded my expectations.

    Sentiment
    • Positive
    Content
    • Convenience of Rental Process
    Dec 21, 2023
  • The rug doctor always cleans my carpets…

    The rug doctor always cleans my carpets very good getting up all dirt and leaving it looking very clean. I would recommend this product to anyone who needs a deep cleaning of their carpet.

    Sentiment
    • Positive
    Content
    • Product Quality and Effectiveness
    Dec 21, 2023
  • Not all stains removed

    The light carpet stains the machine removed. I had a spot from a pet that the machine did NOT remove no matter what cleaner I used or did.

    Sentiment
    • Positive
    Content
    • Product Quality and Effectiveness
    Dec 16, 2023
  • Everything about checking out the rug…

    Everything about checking out the rug cleaner was easy and quick. Cleaner did a great job. Machine is a little heavy.

    Sentiment
    • Positive
    Content
    • Convenience of Rental Process
    Dec 16, 2023
  • Works well

    Walks you easily through the rent and return process. All the directions for use are right on the vacuum. Very easy to use. Works well.

    Sentiment
    • Positive
    Content
    • Convenience of Rental Process
    Dec 13, 2023
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Sentiment Analysis (of 30 reviews)
0 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Rug Doctor  based on online reviews collected from Trustpilot. The analysis helps Market Research Analysts, Product Managers in Home Care & Maintenance, Customer Service Directors, Business Strategy Consultants, Retail Store Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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