Mixed Reviews on Onnit: Product Delays, Shipping Issues & Customer Service Problems
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Mixed Reviews on Onnit: Product Delays, Shipping Issues & Customer Service Problems

Onnit customers have expressed dissatisfaction with product delays, shipping issues, customer service, and adverse reactions to supplements like Alpha Brain. Complaints include poor inventory management, lack of response from support, billing errors, and low quality items. While some appreciate the products' effects, others highlight problems with stomach cramps, nausea, and allergic reactions. The company faces criticism for high prices, slow processing times, ineffective rewards program, and lackluster communication. Overall, there are mixed reviews regarding Onnit's fitness products, supplements, and customer service.

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Like the alpha brain pills

    Like the alpha brain pills. Have used them and feel the impact

    Sentiment
    • Positive
    Content
    • Supplement Effectiveness
    Jan 13, 2024
  • The free trail is a lie they never sent…

    The free trail is a lie they never sent my product

    Sentiment
    • Negative
    Content
    • Shipping Delays
    Oct 19, 2023
  • Just a thank you

    Just a thank you. killer products. alpha brain is my go to every morning

    Sentiment
    • Positive
    Content
    • Supplement Effectiveness
    Sep 23, 2022
  • Onnit has me on automatic delivery…

    Onnit has me on automatic delivery apparently. I just got charged for two items that I did not order. I did order one of the items one month ago. Go do I stop this?

    Sentiment
    • Negative
    Content
    • Subscription and Automatic Delivery
    Feb 16, 2021
  • ALLERGEN WARNING

    My wife (26 years old) used Alpha Brain for a brief time. It was not only ineffective but it actually created an acute allergic reaction and had to be stopped and returned, for which we've received no communication or refund.

    Sentiment
    • Negative
    Content
    • Product Quality and Side Effects
    May 23, 2020
  • I've placed several orders with Onnit…

    I've placed several orders with Onnit over the years and have been totally satisfied with their products and service. My only complaint is that shipping to Canada takes a few weeks.

    Sentiment
    • Positive
    Content
    • Shipping Delays
    Jan 14, 2019
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Sentiment Analysis (of 30 reviews)
-34 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Onnit  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Product Managers, Customer Service Directors, Health and Wellness Retailers, Supply Chain Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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