Unveil the Truth: American Residential Warranty Customer Insights

First of all, we purchased "Total Max Plan" July 13, 2023, after having a bad experience with another home warranty company {AHS} hoping ARW would be better and paid cash to ARW for it, we did not do the monthly payments. We used it for the first time on January 24, 2024. Our "Kenmore Elite" clothes dryer was not heating up, so I called ARW gave them the problem and details of the dryer {date-built, serial number, model, brand etc.} They assigned us to a company that only comes to our town on M...Show more

Had a routine household problem (leaky kitchen faucet) yet they found a reason not to cover the issue claiming I didn’t sign up for some obscure separate “faucets coverage” which I was not made aware of when I signed up for their premier warranty plan. Buyer beware!

I spoke to 3 people on three different days. Rod at first very kind was glad I called. Didn’t get everything resolved due to me not having my bank account number ready. When I called back the next day I spoke to Brandon who seemed like I was bothering him he said I needed to speak to a manager who would call me 24 to 48 hours he. Needless to say no one called me within 48 hours, All I was trying to do was pay. When I called back the 3rd time I spoke with Matt, who was very professional and kind...Show more

This is a terrible company, with horrible customer service, hours waiting to talk to someone. Do your homework, and don’t listen to the salesperson. Look at the details of the contract before you sign. I recently had a pool pump go out replacement cost over $2000 and they’re giving me $200, minus the $75 service fee.

Update on our hot water heater plight and American Residential Warranty Company. So the initial issue with the hot water heater was 5 September 2023. I paid the $75 service fee to have a tech come out to see what the issue was. I never got any information from the warranty company about what the resolution was or what the issue was. Fast forward to 6 October which was a Friday, once again an issue with the hot water heater once again I paid the $75 fee and was told they could not get a tech out...Show more

I reported a claim on Monday, @ 9:20PM because my HVAC was not working. Today is Wednesday, 1:30PM and a technician has not even been assigned. It's 84 degrees in the house and I have 4 children and 4 adults visiting from another state. I have called 3 times to ask when the technician will be arriving and was told they are still working on getting it assigned to a repair company. Each time I was advised by the CSR that she will escalate the claim. I requested a manager callback and was told it ...Show more