Fenwick Equestrian: High-Quality Products and Excellent Customer Service
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Fenwick Equestrian: High-Quality Products and Excellent Customer Service

Customers overall praise Fenwick Equestrian for its high-quality products, fast shipping, and excellent customer service. The Liquid Titanium line stands out for delivering calming and pain relief effects for both horses and humans. However, there are some concerns regarding sizing, shipping fees, and lack of responsiveness in customer support.

Best for
  • Equestrian Business Owners
  • Horse Trainers
  • Veterinarians
  • Equestrian Product Designers
  • Retail Managers in Equestrian Sector

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Custom Date - Oct 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Love the mask with sound reducing ears!

    I bought the fenwick mask with sound reducing ears for my anxious OTTB, and wow, what a difference the ears made in his relaxation! He wears it every time we go out now! I was using the mask without ears, which seemed to help a little, but the sound reduction ears made a huge difference. He's 16.3 with a normal size head for that size and the size large fit perfectly. The clips are nice, and straps are adjustable. Fast shipping. Love it.

    Sentiment
    • Positive
    Content
    • Size and Fit
    Nov 19, 2023
  • Super service very quick delivery…

    Super service very quick delivery product in good condition and have tried it once and got promising results

    Sentiment
    • Positive
    Content
    • Shipping Experience
    Nov 03, 2023
  • Great company, jury out on mask.

    Great company, great service. I'm not sure if the mask has any effect on my horse. I do wish there was an option for soundproof ears!

    Sentiment
    • Positive
    Content
    • Product Effectiveness
    Oct 26, 2023
  • I've already bought 3 masks from…

    I've already bought 3 masks from Fenwick.The first one (XL) was small for my horse, they first reached out to me super nice to help and suddenly they stopped replying and that was it.The 2nd mask was ok.Now for the 3rd mask... it shows delivered but I never got it. When I reached out to them for help they said they can't do anything that I should liaise with USPS. The support was non-existing and their email were on the verge of being rude.Great product but I don't recommend given the lack of empathy and support received.

    Sentiment
    • Negative
    Content
    • Missing or Delayed Items
    Oct 11, 2023
  • Great customer experience!

    Placed a phone call with a question and to a friendly, knowledgeable & helpful person answered. How nice! My question was quickly answered and I made my purchase online. Am anxious to try out my product!

    Sentiment
    • Positive
    Content
    • Customer Service
    Sep 10, 2023
  • I’m reviewing the people products..I…

    I’m reviewing the people products..I don’t have horses. I purchased the lap blanket, which I spread on the couch to sit and and it has helped with lower back pain. I also sleep under it at night. I’ve been sleeping with the pillow case and my neck feels good when I wake up. I feel more refreshed when I wake up. The black sheer scarf can be worn around my neck or tied around head. Love these products! Thank you, Fenwick!

    Sentiment
    • Positive
    Content
    • Product Quality
    Jun 23, 2023
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Sentiment Analysis (of 30 reviews)
82 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Fenwick Equestrian  based on online reviews collected from Trustpilot. The analysis helps Equestrian Business Owners, Horse Trainers, Veterinarians, Equestrian Product Designers, Retail Managers in Equestrian Sector to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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