Customers generally appreciate the quality, accuracy, and customer service provided by Custom Picture Frames. While there were some issues with delivery times, packaging, and limitations on artwork changes, the overall sentiment is positive. The frames are described as well-made, stylish, and accurately sized, with excellent customer service noted. Some customers had concerns about the fragility of larger frames and the lack of warning about permanent clips for artwork. However, the company's fast service, quality products, and helpful customer representatives were highlighted as strengths.
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Made well. Easy to use. Fair price. Fast order fulfillment.
excellent quality, ease of ordering, fast shipping, great customer service
I ordered several sample backgrounds for the shadow box frames I was interested in. The background selection and frames I ultimately ordered arrived well packed. They were perfect for my framed vintage pennants. The frames look much heavier than they are; I was able to hang on the wall with heavy duty command strips.
Add more packing I received my frame with scratches along the side and the frame was bouncing around on the inside of the box.
Great potential. The product is reasonably well made. However, attention to detail is lacking. I ordered a couple of shadow boxes. One of them arrived with a backboard that was cut too large; nevertheless, someone attempted to squeeze it into the frame - not only was it warped but also bent heavily in one corner, with an evident crease. The board was also scuffed. It should not hade been shipped out.
Shipping seems to take a long time.
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