Custom Picture Frames: Quality, Accuracy, and Customer Service Overview
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Custom Picture Frames: Quality, Accuracy, and Customer Service Overview

Customers generally appreciate the quality, accuracy, and customer service provided by Custom Picture Frames. While there were some issues with delivery times, packaging, and limitations on artwork changes, the overall sentiment is positive. The frames are described as well-made, stylish, and accurately sized, with excellent customer service noted. Some customers had concerns about the fragility of larger frames and the lack of warning about permanent clips for artwork. However, the company's fast service, quality products, and helpful customer representatives were highlighted as strengths.

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  • Interior Designers

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Made well

    Made well. Easy to use. Fair price. Fast order fulfillment.

    Sentiment
    • Positive
    Content
    • Customization and Specifications
    Apr 30, 2024
  • excellent across the board

    excellent quality, ease of ordering, fast shipping, great customer service

    Sentiment
    • Positive
    Content
    • Quality and Customer Service
    Apr 28, 2024
  • Great Shadow Box Frames

    I ordered several sample backgrounds for the shadow box frames I was interested in. The background selection and frames I ultimately ordered arrived well packed. They were perfect for my framed vintage pennants. The frames look much heavier than they are; I was able to hang on the wall with heavy duty command strips.

    Sentiment
    • Positive
    Content
    • Customization and Specifications
    Apr 26, 2024
  • Add more packing I received my frame…

    Add more packing I received my frame with scratches along the side and the frame was bouncing around on the inside of the box.

    Sentiment
    • None
    Content
    • Packaging and Protection
    Apr 26, 2024
  • Great potential…

    Great potential. The product is reasonably well made. However, attention to detail is lacking. I ordered a couple of shadow boxes. One of them arrived with a backboard that was cut too large; nevertheless, someone attempted to squeeze it into the frame - not only was it warped but also bent heavily in one corner, with an evident crease. The board was also scuffed. It should not hade been shipped out.

    Sentiment
    • None
    Content
    • Quality and Customer Service
    Apr 26, 2024
  • Shipping seems to take a long time.

    Shipping seems to take a long time.

    Sentiment
    • Positive
    Content
    • Shipping and Delivery
    Jan 30, 2024
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Sentiment Analysis (of 30 reviews)
80 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Custom Picture Frames  based on online reviews collected from Trustpilot. The analysis helps Retail Business Owners, Product Managers, Customer Service Executives, Market Analysts, Interior Designers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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