Mixed Reviews for Today Card: Ease of Use vs. Account Access Frustrations
Unveil the Reality of Today Card Through Customer Reviews
The Today Card has received mixed reviews, with some praising its ease of use and credit rebuilding features, while others express frustration over account access issues, unexpected closures, and unresponsive customer service. Customers have highlighted the need for better communication, reliable online platforms, and improved handling of address changes and payment processes.
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Had the card for a while and they suddenly changed banks and now I can't see my account info. The website no longer works and when I call they say its being transitioned and they dont know when it will be completed. Meanwhile, I'm getting fees, no account statements but they want their payment SOMEHOW! They are literally charging fees that we cannot even look into because no account access. This has to be illegal. Its been going on for 2 months+! How do you expect consumers to manage their acco...
Sentiment
Negative
Content
Account Access Issues
Apr 07, 2024
They suck
They suck! I can't access my account nor can you find a good number to call in order to fix the online or app issues. I went past due, which NEVER happens, all because of their issues. I'm actually about to pay it off and cut it up. I'm over them especially when I've got an AMEX, Discover, and Chase card to get me by. Bye-bye!!!!!!
Sentiment
Negative
Content
Customer Service Problems
Apr 02, 2024
Haven't been able to get into my app…
Haven't been able to get into my app for weeks. Can't get access to my account online either. I know I'm past due but have no idea how to reach these people to pay or to see my account information.
Sentiment
Negative
Content
Account Access Issues
Mar 22, 2024
its been weeks and have not been able…
It has been weeks and have not been able to use my app nor access the web to pay my payment. Now I have a past due account and i am sure late fees. No notice in advance to make us aware of the website going down. So inconvenient, such frustration.
Sentiment
Negative
Content
Technical Difficulties with Website/App
Mar 18, 2024
Since the new card release
Since the new card release, I cannot find the mobile site so I can pay my bill. If Today card is reading these, please let me know how to get to the site and log in so I can pay my bill!
Sentiment
Negative
Content
Technical Difficulties with Website/App
Mar 15, 2024
Never have any issues with you guys
Never have any issues with you guys. I am traveling for work now and have to buy my own tickets and get reimbursed from the company. Made a purchase had trouble with another card and switched to my today card and it went through without a problem.
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Today Card based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Product Managers, Customer Service Executives, Financial Analysts, UX/UI Designers to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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