Mixed Reviews for Today Card: Ease of Use vs. Account Access Frustrations
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Mixed Reviews for Today Card: Ease of Use vs. Account Access Frustrations

The Today Card has received mixed reviews, with some praising its ease of use and credit rebuilding features, while others express frustration over account access issues, unexpected closures, and unresponsive customer service. Customers have highlighted the need for better communication, reliable online platforms, and improved handling of address changes and payment processes.

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • No access, No info!

    Had the card for a while and they suddenly changed banks and now I can't see my account info. The website no longer works and when I call they say its being transitioned and they dont know when it will be completed. Meanwhile, I'm getting fees, no account statements but they want their payment SOMEHOW! They are literally charging fees that we cannot even look into because no account access. This has to be illegal. Its been going on for 2 months+! How do you expect consumers to manage their accounts when we don't have access??!! Calling customer service is not convenient at all and the hold times are always over 30 mins! FIX THIS or cancel our accounts without reprecussions. I will be reaching out to the CFPB Immediately. I suggest all other account holders do the same!

    Sentiment
    • Negative
    Content
    • Account Access Issues
    Apr 07, 2024
  • They suck

    They suck! I can't access my account nor can you find a good number to call in order to fix the online or app issues. I went past due, which NEVER happens, all because of their issues. I'm actually about to pay it off and cut it up. I'm over them especially when I've got an AMEX, Discover, and Chase card to get me by. Bye-bye!!!!!!

    Sentiment
    • Negative
    Content
    • Customer Service Problems
    Apr 02, 2024
  • Haven't been able to get into my app…

    Haven't been able to get into my app for weeks. Can't get access to my account online either. I know I'm past due but have no idea how to reach these people to pay or to see my account information.

    Sentiment
    • Negative
    Content
    • Account Access Issues
    Mar 22, 2024
  • its been weeks and have not been able…

    It has been weeks and have not been able to use my app nor access the web to pay my payment. Now I have a past due account and i am sure late fees. No notice in advance to make us aware of the website going down. So inconvenient, such frustration.

    Sentiment
    • Negative
    Content
    • Technical Difficulties with Website/App
    Mar 18, 2024
  • Since the new card release

    Since the new card release, I cannot find the mobile site so I can pay my bill. If Today card is reading these, please let me know how to get to the site and log in so I can pay my bill!

    Sentiment
    • Negative
    Content
    • Technical Difficulties with Website/App
    Mar 15, 2024
  • Never have any issues with you guys

    Never have any issues with you guys. I am traveling for work now and have to buy my own tickets and get reimbursed from the company. Made a purchase had trouble with another card and switched to my today card and it went through without a problem.

    Sentiment
    • Positive
    Content
    • Card Activation and Usage
    May 05, 2023
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Sentiment Analysis (of 30 reviews)
7 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Today Card  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Product Managers, Customer Service Executives, Financial Analysts, UX/UI Designers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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