Storyblocks receives high praise for its exceptional customer service, with multiple mentions of specific support agents like Franco and Beau. Customers appreciate the quick response times, understanding, and effectiveness of the support team in resolving issues. The platform itself is noted for its wide variety of high-quality stock videos, making video creation easier and more efficient. Despite some occasional issues with media quality, the overall positive experience with Storyblocks and its outstanding customer service stands out in the reviews.
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Franco is fast, clear and I had a great communication experience with him overall.
Franco was helpful and quick to respond to my issue.
I am delighted with the exceptional service I received! From the very beginning, your team has been professional and attentive. Thank you for making my experience smooth and enjoyable.
I am on an extreme time crunch to produce a video, and jumped at the $25/month subscription opportunity I saw on Storyblock's page. I clicked "Checkout" faster than I ever should have, because only in that split second between my click and the page refreshing to show the transaction's completion did I see that it was billed at $300 per YEAR. I panicked, but it was TOO LATE!! I'd been charged!!! I immediately shot off a desperate email to Storyblocks, explaining the tale of my tragic irresponsibility. Franco answered back the next day and with just a few back and forth clarifying questions, cancelled my subscription and refunded me everything. I AM SO GRATEFUL FOR FRANCO!! And one day when I'm able to afford paying in one swoop like that, I'll definitely be back! Thank you, Franco!
Few issues signing up due to legacy account from 2018. Franco helped sort it out for me.
Franco was fast and solved my problem immediately thank you
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