Exceptional Customer Service and High-Quality Stock Videos at Storyblocks
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Exceptional Customer Service and High-Quality Stock Videos at Storyblocks

Storyblocks receives high praise for its exceptional customer service, with multiple mentions of specific support agents like Franco and Beau. Customers appreciate the quick response times, understanding, and effectiveness of the support team in resolving issues. The platform itself is noted for its wide variety of high-quality stock videos, making video creation easier and more efficient. Despite some occasional issues with media quality, the overall positive experience with Storyblocks and its outstanding customer service stands out in the reviews.

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  • Video Editors
  • Content Creators
  • Marketing Professionals
  • Digital Media Managers
  • Brand Strategists

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Custom Date - Oct 15, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Franco is the best!

    Franco is fast, clear and I had a great communication experience with him overall.

    Sentiment
    • Positive
    Content
    • Speed and Efficiency of Support
    Apr 24, 2024
  • Franco was helpful and quick to respond…

    Franco was helpful and quick to respond to my issue.

    Sentiment
    • Positive
    Content
    • Speed and Efficiency of Support
    Apr 24, 2024
  • I am delighted with the exceptional…

    I am delighted with the exceptional service I received! From the very beginning, your team has been professional and attentive. Thank you for making my experience smooth and enjoyable.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 10, 2024
  • Franco is THE BEST with resolving concerns!

    I am on an extreme time crunch to produce a video, and jumped at the $25/month subscription opportunity I saw on Storyblock's page. I clicked "Checkout" faster than I ever should have, because only in that split second between my click and the page refreshing to show the transaction's completion did I see that it was billed at $300 per YEAR. I panicked, but it was TOO LATE!! I'd been charged!!! I immediately shot off a desperate email to Storyblocks, explaining the tale of my tragic irresponsibility. Franco answered back the next day and with just a few back and forth clarifying questions, cancelled my subscription and refunded me everything. I AM SO GRATEFUL FOR FRANCO!! And one day when I'm able to afford paying in one swoop like that, I'll definitely be back! Thank you, Franco!

    Sentiment
    • Positive
    Content
    • Subscription Management
    Apr 10, 2024
  • Few issues signing up due to legacy…

    Few issues signing up due to legacy account from 2018. Franco helped sort it out for me.

    Sentiment
    • Positive
    Content
    • Subscription Management
    Apr 08, 2024
  • Franco was fast and solved my problem…

    Franco was fast and solved my problem immediately thank you

    Sentiment
    • Positive
    Content
    • Speed and Efficiency of Support
    Apr 04, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
96 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Storyblocks  based on online reviews collected from Trustpilot. The analysis helps Video Editors, Content Creators, Marketing Professionals, Digital Media Managers, Brand Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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