Mixed Customer Experiences with Springleaf: Transparency Concerns, Loan Closure Issues, and Customer Service Challenges
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Mixed Customer Experiences with Springleaf: Transparency Concerns, Loan Closure Issues, and Customer Service Challenges

Springleaf has mixed reviews with concerns about transparency in loan terms, customer service inconsistencies, and difficulties in obtaining loan closure documentation. Some customers reported higher-than-expected payments, lack of clarity on loan conditions, and challenges in receiving titles back after loan repayment. Issues with overpayment processing, delays in loan approvals, and dissatisfaction with interest rates were also highlighted. Despite positive experiences like quick loan processing and friendly service, negative feedback pointed out predatory loan practices and unprofessional customer interactions, leading to customer frustration and distrust.

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Custom Date - May 18, 2024
Featured Content
  • Received an email regarding my son's…

    Received an email regarding my son's outstanding loan. I'm not signed on it. I am advising him to sue. You never tell a third party about someone's outstanding debt. Jerks.

    • Negative
    • Documentation and Verification
    Mar 06, 2022
  • Recieved a loan from the Azusa branch…

    Recieved a loan from the Azusa branch in California. Finally paid off the loan that included my vehicle title. After paying it off I have played hell trying to get my title back or something that says its paid so I can clear it off DMV records as they never notified them and without something from Springleaf, the DMV wont take it off. Such b.s. I have tried numerous times over the years to get this bit all I get are false promised. Can anyone fix this? Im trying to get rid of my car and cant without it.

    • Negative
    • Title Loan Issues
    Jul 15, 2019
  • personal loan offer

    Hello,This is to inform the general public that Mrs Jane Alison, a private loan lender has open up a financial opportunity for everyone in need of any financial help. We give out loan at 2% interest rate to individuals, firms and companies under a clear and understandable terms and condition. contact today us by e-mail so that we can give you our loan terms and conditions at: (saintloanss@ gmail.com)

    • Positive
    • Credit Score and Application
    Feb 11, 2017
  • Misleading. No copy of loan agreement.Outrageous interest.

    Don't do it! Please listen and run far as possible from these legal crooks! Still have never recieved copy of loan agreement! They will always make you put car title up for calateral no matter your credit score! Me and my husband almost had a heart attack when we finally 5 months later got someone to tell us how much our payoff amount wld be if we paid all payments, which we have. We have had our loan for a year exactly now and if we were to pay it off right now, today it would cost us $4,680 for a $4,000 loan. The balance with interest for the term of the loan is a wopping $7,880.08. The $2,000 and something dollars we've paid so far wldn't even pay for 1cent of the $4,000 we borrowed even if we paid it off today. So you do the math. If we paid it with no penalty for early payoff wld cost us $6,680....how in the hell is that a no penalty payoff???? This is their math not mine. Ya see I still to this day have not seen a copy of my loan agreement!!!! This is info they gave me over the phone b/c the only thing on your monthly statement is the monthly payment due and the balance of the loan and that is it!!!! I'm working on legal research on laws against this kind of consumer abuse. They just can not be allowed to prey on consumers like this and if they can well what's that to stop other crooks from conducting legit business.

    • Negative
    • Interest Rates and Fees
    Dec 12, 2016
  • Quick and easy loan process from beginning to the end!

    Quick and easy loan process from beginning to the end! I highly recommend people to trust in Springleaf when considering a new loan!

    • Positive
    • Loan Approval Process
    Sep 19, 2016
  • ease of getting a loan

    Allison Eison was extremely helpful when we were buying a truck for our son. The first truck we had all the paperwork done and then seller calls to say the title wasn't good which was his fault. So Allison had to close that loan out which I'm sure room her some time. But she continued to help us with securing a loan for another truck we found. Knowing my husbands hectic schedule at work she had all paperwork ready so when he got there all he had to do was sign it and get back to work. That really meant a lot to him considering all the time that was wasted on the first truck. The kind and considerate employees at the Casselberry Florida location were friendly each and every call I made to them and trust me there were many. They were aware of our situation and got our message to Allison quickly and even answered some questions if she was on another call. Overall we can't say enough about the courtesy of this location. Thank y'all very much. The Harjo family

    • Positive
    • Customer Service Experience
    Sep 15, 2016
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Sentiment Analysis (of 30 reviews)
-20 Net Promoter
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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