Mixed User Feedback on Revolut Mobile Finance App Highlights Key Concerns
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Mixed User Feedback on Revolut Mobile Finance App Highlights Key Concerns

The reviews for Revolut's mobile finance app reveal a mixed user experience. Many users appreciate the app's functionality for international transactions and currency exchange, noting its ease of use and valuable features. However, there are significant concerns regarding customer service, account security, and unexpected fees. Users have reported issues such as account freezes during transactions, poor dispute resolution, and negative experiences following account verification. Complaints about high subscription prices and decreasing benefits further contribute to dissatisfaction. While some users have positive experiences, the prevalence of negative feedback suggests that potential customers should exercise caution and consider alternatives.

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Custom Date - Dec 04, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Worst all

    Had ÂŁ1,000 in my account out of know where asked for verification gave it, closed down my account no question answered lost that money

    Sentiment
    • Negative
    Content
    • Account Verification Problems
    Nov 28, 2024
  • Poor

    I'm using this app for many years now. Over this time provided service quality declined. Can't recommend anymore

    Sentiment
    • Negative
    Content
    • User Experience
    Nov 28, 2024
  • Awesome Services

    My favourite, and the best bank with excellent service in my opinion

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Nov 25, 2024
  • Money is gone from saving accounts!!

    After upgraded to the metal plan, everything was gone from my savings account. Still waiting to see what’s happened. Stressful … avoid!!

    Sentiment
    • Negative
    Content
    • Account Security Concerns
    Nov 25, 2024
  • Everything money

    Revolut gets you covered on every aspect of your finances

    Sentiment
    • Positive
    Content
    • User Experience
    Nov 25, 2024
  • Excited

    Easy to use many possibilities!!!

    Sentiment
    • Positive
    Content
    • User Experience
    Nov 24, 2024
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Sentiment Analysis (of 30 reviews)
-6 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Revolut - Mobile Finance based on online reviews collected from App Store. The analysis helps Financial Analysts, Product Managers, Customer Service Managers, Fintech Entrepreneurs, Market Researchers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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