Mixed Customer Experiences with Dojo: Service Quality and Transparency Issues
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Mixed Customer Experiences with Dojo: Service Quality and Transparency Issues

Unveil Real Customer Experiences with Dojo: A Comprehensive Report

Dojo has received mixed reviews from customers, showcasing a blend of excellent service and frustrating experiences. Positive feedback highlights the ease of setup, user-friendly card machines, and helpful representatives like James and Connor. Many customers appreciated the smooth transition process and prompt responses to issues. However, there are significant concerns regarding transparency in pricing, handling of funds, and customer support, with some users reporting difficulties in communication and unresolved issues. Several customers expressed discontent with hidden charges and the complexity of early termination payments. Overall, while some users are highly satisfied, others warn potential customers to exercise caution, particularly regarding financial commitments.

Source: Trustpilot Reviews of Dojo 

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Customer Feedback Analysis of Dojo 

Discover the truth behind Dojo's customer experiences. Insights on service quality, pricing, and support in one report.

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Custom Date - Mar 05, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Very good and use full for business pay…

    Very good and use full for business pay fast and easy

    Sentiment
    • Positive
    Content
    • User Experience
    Mar 03, 2025
  • Fantastic

    Fantastic, quick and easy. Great feature to tap an iPhone.

    Sentiment
    • Positive
    Content
    • User Experience
    Mar 03, 2025
  • Great product

    Great product, simple to set up.

    Sentiment
    • Positive
    Content
    • Setup Experience
    Feb 27, 2025
  • All set up is very smooth and all tools…

    All set up is very smooth and all tools are useful for businesses.

    Sentiment
    • Positive
    Content
    • User Experience
    Feb 06, 2025
  • Helpful and knowledgeable customer…

    Helpful and knowledgeable customer service , quick and easy . Recommend by the best .

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 04, 2025
  • Great card machine providers

    Great card machine providers . Hassle free set up really quick and couldn’t fault my account manager

    Sentiment
    • Positive
    Content
    • Setup Experience
    Feb 01, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
60 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Dojo  based on online reviews collected from Trustpilot. The analysis helps Business Analysts, Customer Experience Managers, Financial Advisors, Retail Business Owners, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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