Mixed Reviews Highlight Service Quality at PNW Automotive
Unveil PNW Automotive's Customer Feedback Insights

Mixed Reviews Highlight Service Quality at PNW Automotive

1050 Olney Ave, Astoria, OR 97103, United States

PNW Automotive has received a mix of reviews from customers, highlighting exceptional service and dedication from staff, particularly in urgent situations. Many customers appreciated the friendly and accommodating atmosphere, with several noting their positive experiences with specific team members like Ashley Jo and Tristan. However, some reviews pointed out issues such as communication lapses, unexpected costs, and delays in service. While many appreciated the quality of repairs and customer care, a few expressed frustration regarding their experiences, leading to a varied overall perception. Despite the criticisms, a significant number of customers recommended PNW Automotive for its reliability and commitment to service.

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  • Customer Experience Specialists
  • Marketing Professionals
  • Business Analysts
  • Auto Repair Shop Owners

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Popular Phrases (of 30 reviews)
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Featured Content
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  • I have brought every car I own here. Excellent people and amazing service!

    Sentiment
    • Positive
    Content
    • Overall Experience

  • Great customer service. Everyone is very knowledgeable and trustworthy. I would recommend them highly!

    Sentiment
    • Positive
    Content
    • Customer Service

  • I wouldnt trust my vehicle to anyone else, top notch service and fair prices.

    Sentiment
    • Positive
    Content
    • Quality of Repairs

  • Really expensive and bad service, huge mistake going there

    Sentiment
    • Negative
    Content
    • Overall Experience

  • They really cared and took care of my vehicle! Wonderful and friendly place if you need honest work done.

    Sentiment
    • Positive
    Content
    • Overall Experience

  • Super friendly and helpful staff

    Sentiment
    • Positive
    Content
    • Staff Friendliness
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Sentiment Analysis (of 30 reviews)
54 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for PNW Automotive based on online reviews collected from Google Business. The analysis helps Automotive Service Managers, Customer Experience Specialists, Marketing Professionals, Business Analysts, Auto Repair Shop Owners to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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