Mixed Reviews for Petplan Pet Insurance
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Mixed Reviews for Petplan Pet Insurance

Petplan Pet Insurance receives mixed reviews with customers expressing frustration over premium increases, claim denials, and lack of coverage for certain conditions. Some customers appreciate the efficient claims process and direct payment to vets.

Best for
  • Insurance Product Managers
  • Customer Experience Analysts
  • Pet Insurance Consultants
  • Marketing Strategists in Pet Industry
  • Policy Development Officers

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I can only say that Petplan are…

    I can only say that Petplan are excellent, the staff are friendly and helpful and nothing is too much trouble for them. They also deal with your claim very speedily and notify you when everything is done.

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Sep 06, 2023
  • Disappointed

    With petplan pet insurance company policy i am not satisfied..thank u so much.The pet insurance company's prices are quite high, and it's a bit disappointing. It makes it tough for pet owners to afford coverage.

    Sentiment
    • Negative
    Content
    • Coverage Issues
    Aug 19, 2023
  • I read a lot of your review

    I read a lot of your review. I won't be getting pet insurance thank you all for your truthful reviews. All insurance is a con these days

    Sentiment
    • Negative
    Content
    • Overall Satisfaction
    Aug 07, 2023
  • Do Not use this pet plan

    Do Not use this pet plan. I was with them for years and thought I had the best plan a life plan covered for death. Not only vets do not use this company as they take ages to pay out, but your not covered even for death of a pet. disgusting company

    Sentiment
    • Negative
    Content
    • Coverage Issues
    Jan 16, 2023
  • Dreadful company in lots of ways

    Dreadful company in lots of ways. Pet plan pay out faithfully in 5 days or less, this outfit take over a month. You cannot open portal messages on an I pad. They are totally useless. Avoid at all costs.

    Sentiment
    • Negative
    Content
    • Customer Service
    May 05, 2022
  • I was skeptical at first with the…

    I was skeptical at first with the reviews but I had to pick a pet insurance company. So far I’ve had 5 claims with petplan all approved within a week. Only issue for some reason direct deposit doesn’t work for me so I opted for mail. Quick response as well through email. No dealbreaker so far with petplan!

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Feb 18, 2022
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Sentiment Analysis (of 30 reviews)
-53 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Petplan Pet Insurance  based on online reviews collected from Trustpilot. The analysis helps Insurance Product Managers, Customer Experience Analysts, Pet Insurance Consultants, Marketing Strategists in Pet Industry, Policy Development Officers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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