Mixed Feedback for Novotel Hotel in Antwerp
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Mixed Feedback for Novotel Hotel in Antwerp

Unveil Novotel Antwerpen's Customer Feedback Insights

Luithagen-Haven 6, Antwerp 2030 Belgium

A review of a Novotel hotel in Antwerp with mixed feedback. Some guests praised the spacious and clean rooms, friendly staff, and convenient location. However, others complained about poor service, outdated rooms, and cleanliness issues. The hotel's pet-friendly policy and free parking were highlighted as positives.

Source: Tripadvisor Reviews of Novotel Antwerpen Hotel

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Customer Feedback Analysis of Novotel Antwerpen Hotel

Explore our in-depth analysis of Novotel Antwerpen Hotel customer feedback, covering all aspects of guest experience.

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Custom Date - Dec 26, 2024
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  • Martin

    Location: good Room: perfect! Bed: perfect Noice: nothing, so just perfect! Cleanliness: good Kindness off staff: perfect! Dinner: during covid? It was just perfect! Staying at this hotel was during my trip just perfect

    Sentiment
    • Positive
    Content
    • Location and Accessibility
    Jul 01, 2020
  • Good

    Is not too bad just that i wanted to make payment with my point and the lady at the reception said is not possible, is unfortunate. They said there machine is not working am surprise but for room is ok

    Sentiment
    • Positive
    Content
    • Value for Money
    Jul 01, 2020
  • Nice stay at the Novotel

    The reason for this positive review is the ongoing effort of the local staff that are always ready to support you, even in busy times, and their kindness. Although this hotel cannot be compared to other again, the staff makes it a pleasant stay.

    Sentiment
    • Positive
    Content
    • Staff and Service
    Jan 01, 2020
  • Satisfied as usual

    It was a while ago since we booked this hotel in Antwerp, and yet it felt like homecoming. As always. So, we'll come again next year, that's for sure! Excellent hotel and very friendly staff. Just all we want.

    Sentiment
    • Positive
    Content
    • Staff and Service
    Dec 01, 2019
  • Outstanding.

    Very good service and helpful. The breakfast was nice but too expensive. There is an outdoor swimming pool which nice for friends and family. Good service by the reception. The Tv was not working all though I did not report it karmer 221. 1

    Sentiment
    • Positive
    Content
    • Staff and Service
    Aug 01, 2019
  • Novotel

    Novotel Antwerp for purpose of my visit has a very good location. Rooms are big enough, clean and tidy. Service always on good level. Hotel offers very good environment for work and rest. Overall - very good standard for its price.

    Sentiment
    • Positive
    Content
    • Location and Accessibility
    Aug 01, 2019
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-10 Net Promoter
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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