Mixed Reviews: NinjaTrader Customer Service Shines, Platform Usability Concerns
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Mixed Reviews: NinjaTrader Customer Service Shines, Platform Usability Concerns

NinjaTrader receives mixed reviews with positive comments on customer service and technical support, but some users express frustration over platform navigation and account-related issues. Specific praise is given to responsive and knowledgeable support staff like Adrian and Chris. However, there are complaints about setup difficulties, slow responses for account opening, and occasional technical glitches. Despite challenges, certain users highlight exceptional assistance from individuals like Joshua and Manfred. Overall, NinjaTrader's customer service stands out positively, with room for improvement in platform usability and account management efficiency.

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Custom Date - Nov 02, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Awesome CS

    The CS person was engaged with me all along, never saw a lapse.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 11, 2024
  • Quick

    Quick, accurate response that resolved my problem.

    Sentiment
    • Positive
    Content
    • Technical Support Quality
    Apr 05, 2024
  • Christopher was great

    Christopher was great! Very polite and fixed the issues I was having.

    Sentiment
    • Positive
    Content
    • Technical Support Quality
    Apr 01, 2024
  • Amazing follow through!

    Marco was amazing....he made my problem his problem and worked until we had an answer.

    Sentiment
    • Positive
    Content
    • Technical Support Quality
    Mar 28, 2024
  • Support was fantastic

    Support was fantastic. Adrian answered all my question , he was very friendly and helpful.

    Sentiment
    • Positive
    Content
    • Technical Support Quality
    Mar 20, 2024
  • Excellent Service from Marko…

    I had several questions and Marko answered all of them clearly and concisely.

    Sentiment
    • Positive
    Content
    • Technical Support Quality
    Mar 16, 2024
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Sentiment Analysis (of 30 reviews)
67 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for NinjaTrader  based on online reviews collected from Trustpilot. The analysis helps Product Managers, Customer Service Executives, Financial Analysts, User Experience Designers, Trading Platform Developers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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