MusicStack: Easy-to-Use Platform with Fast Shipping and Excellent Customer Service
  • 83 users bookmarked
  • Who is this report for?
    • Music Retailers
    • E-commerce Managers
    • Customer Experience Analysts
    • Market Researchers
    • Record Store Owners
MusicStack: Easy-to-Use Platform with Fast Shipping and Excellent Customer Service

Unveil MusicStack's Customer Satisfaction Secrets

MusicStack receives high praise for its easy-to-use platform, fast international shipping, well-packaged items, and excellent customer service. Customers appreciate the extensive selection of rare and hard-to-find music, the quality and condition of products received, and the efficient ordering process. Positive feedback highlights the site as a reliable alternative for music collectors, with responsive communication, fast delivery, and honest descriptions of items. However, a negative experience involving a missing CD and unhelpful seller stands out among otherwise favorable reviews.

Source: Trustpilot Reviews of MusicStack 

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Customer Feedback Analysis of MusicStack 

Discover insights from MusicStack customer feedback with our comprehensive analysis on service quality, shipping, and rare finds.

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Custom Date - Apr 25, 2025
Popular Phrases (limited preview)
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  • After a Seach I Found the Particular…

    After a Seach I Found the Particular Items, I was Looking for years From Your sellers on MusicStack. Just added the Items to My Basket and it was Plain Sailing next get P&P Costing that was easy Paid for them and in Couple of weeks Received the Records in pristine condition well Packaged. I will Search again in the Future.

    Sentiment
    • Positive
    Content
    • Ease of Use and User-Friendly Interface
    Feb 08, 2024
  • I FEEL I HAVE BEEN SCAMMED

    I FEEL I HAVE BEEN SCAMMED. I PAYED FOR A CD BY BOARDS OF CANADA AND I HAVE NOT RECIEVED IT. WHEN I ENQIURED ABOUT THIS THE SELLER WAS NOT HELPFUL AT ALL AND SAID SHE WAS GOING TO CANCEL MY ORDER (WHICH SHE THEN DID). TO MY KNOWLEDGE I HAVE NOT BEEN REIMBURSED THE SUM I PAYED FOR THE ITEM. SHE CAME OVER AS RATHER ABUSIVE IN HER MESSAGES THAT SHE SENT ME AND. I FELT AT THAT STAGE I WOULD NOT RECEIVE EITHER THE CD OR BE REIMBURSED THE MONEY I PAID FOR IT. I HAVE SINCE ORDERED THE CD FROM ANOTHER SELLER.

    Sentiment
    • Negative
    Content
    • Issues with Orders and Refunds
    Jan 30, 2024
  • Honest Company

    I ordered a boot leg version of Tool's Aenima album for my best friend. Before they charged me, they reached out to me to ensure I knew what I was purchasing before hand, which I very much appreciated. The album was mint condition as described & my friend loved it. MusicStack was honest, shipping was fast, seemless & I'll definitely purchase from them again.

    Sentiment
    • Positive
    Content
    • Good Communication and Customer Service
    Jan 29, 2024
  • I had a complete Surfink Mr Gasser and…

    I had a complete Surfink Mr Gasser and the Weirdos Capitol album since high school but somebody snatched the 45 promo bonus record that came with it. You guys are the best and I finally located the one I purchased from you. (Santa Barbara the super stocks). Thanks and have a nice day.

    Sentiment
    • Positive
    Content
    • Product Quality and Condition
    Jan 06, 2024
  • Worth a visit

    Hadn’t visited this site for some time, glad I revisited in that hard to find/rare records were listed at more affordable prices (unlike other record sites!) May not always have what your after but always worth a look, simple ordering process & helpful sellers!!

    Sentiment
    • Positive
    Content
    • Availability of Rare Items
    Jan 06, 2024
  • Good Service

    Great response I was quickly taken care of and the item was immediately shipped. The item was packed well and arrived in good shape

    Sentiment
    • Positive
    Content
    • Packaging Quality
    Jan 05, 2024
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Sentiment Analysis (limited preview)
90 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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About Customer Feedback Analysis Reports

  • This page displays purchase options and a preview of the customer feedback analysis report for MusicStack  based on online reviews collected from Trustpilot. The analysis helps Music Retailers, E-commerce Managers, Customer Experience Analysts, Market Researchers, Record Store Owners to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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