User Feedback on Facebook App: Mixed Reviews Highlight Key Issues
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User Feedback on Facebook App: Mixed Reviews Highlight Key Issues

Unveil Key Insights from Facebook App User Feedback

The reviews for the Facebook app reveal a mix of positive and negative sentiments among users. Many appreciate its role as an entertainment platform and its ability to keep them informed about global happenings. However, several users express dissatisfaction with recent updates, particularly regarding the functionality of the reels section, which they find less user-friendly. Issues such as language recommendations for users who don't understand Spanish and technical glitches affecting content updates also emerge. Overall, while some users remain loyal, there is significant concern about the direction of the app's updates, with calls for improvements to enhance user experience.

Source: Google Play Reviews of Facebook

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Customer Feedback Analysis of Facebook

Insightful analysis of Facebook app reviews, highlighting user experience & key issues for effective strategy planning.

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Custom Date - Dec 22, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Now that facebook has changed the way the reels section works, I doubt I'll be using this app much. You can no longer scroll through multiple videos to find one you want to watch, it now decides 1 at a time. This app just keeps getting worse the more it is updated...

    Sentiment
    • Negative
    Content
    • Updates and Changes
    Oct 22, 2024

  • 最近程式無法透過下拉首頁頂端來更新貼文，永遠只能看到兩篇貼文，非常影響正常使用，請盡快解決。

    Sentiment
    • Negative
    Content
    • Updates and Changes
    Oct 22, 2024

  • Please give me a link or invitation code for I can open

    Sentiment
    • Positive
    Content
    • User Experience
    Oct 22, 2024

  • hate having to use

    Sentiment
    • Negative
    Content
    • User Experience
    Oct 22, 2024

  • this is the new era mode of communication.

    Sentiment
    • Positive
    Content
    • Social Interaction
    Oct 22, 2024

  • l love it

    Sentiment
    • Positive
    Content
    • General Feedback
    Oct 22, 2024
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Sentiment Analysis (limited preview)
57 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Facebook based on online reviews collected from Google Play. The analysis helps Social Media Managers, Product Managers, Digital Marketers, UX/UI Designers, Content Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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