Mixed Reviews for PenFed Credit Union: Professionalism, Quick Service, and Frustrations
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Mixed Reviews for PenFed Credit Union: Professionalism, Quick Service, and Frustrations

Unveil Insights with PenFed Credit Union Feedback Analysis

Mixed reviews for PenFed Credit Union, with customers praising professionalism, quick service, and competitive rates, but also expressing frustration over application processes, customer service, and deposit clearance times.

Source: Trustpilot Reviews of PenFed Credit Union 

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Customer Feedback Analysis of PenFed Credit Union 

Explore PenFed Credit Union's customer feedback analysis for insights on service, rates, and user experiences.

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Custom Date - Dec 28, 2024
Popular Phrases (limited preview)
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  • PENFED was originally a great CU to get…

    PENFED was originally a great CU to get a loan from, but their banking is a complete DEI joke, the most inept IT managers

    Sentiment
    • Negative
    Content
    • Membership Application Experience
    Apr 21, 2024
  • PenFed made the application process…

    PenFed made the application process easy!

    Sentiment
    • Positive
    Content
    • Loan Application Process
    Apr 16, 2024
  • PenFed is like the USO for your wallet

    PenFed has been there for me in tough times as a disabled veteran and I greatly appreciate them. They also have a policy and ethos of doing for others and helping those in need that I very much appreciate and respect. For those reasons I will always keep a flame burning at PenFed. But they also have great rates to offer for loans, credit cards and checking and savings accounts, and are very veteran friendly. They are very friendly for regular folks too and pop up on many a YouTuber's top five list of best credit unions in the country. Best financial institutions period. Highly recommend.

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 16, 2024
  • Amazing experience with professional…

    Amazing experience with professional touch. Great service

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 10, 2024
  • One of the worst financial institutions…

    One of the worst financial institutions in the USA, I rather eat rat poison than deal with this so-called excuse for a bank again.If you open an account with them if you you try to do a direct deposit from another bank say Chase they will take 3-4 days to approve the account, then when chase tried to do the trial deposits because you have no money in the account Penfed will charge you an overdraft because normally the trial deposits are subtracted. NICE little Scam they have going on. Also mobile check deposits take 5 days to clear. My account was locked by their fraud team, I sent in my documents and its still locked filling a claim with the Consumer finance gov website since its been 3 business days and no resolve

    Sentiment
    • Negative
    Content
    • Fraud and Security Concerns
    Apr 08, 2024
  • PenFed is without question the best

    PenFed is without question the best, most professional/caring and genuinely customer oriented financial institution that I have worked with in over 29 years

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 06, 2024
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Sentiment Analysis (limited preview)
58 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for PenFed Credit Union  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Service Managers, Marketing Professionals, Banking Consultants, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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