Mixed Reviews for PenFed Credit Union: Professionalism, Quick Service, and Frustrations
Unveil Insights with PenFed Credit Union Feedback Analysis
Mixed reviews for PenFedCredit Union, with customers praising professionalism, quick service, and competitive rates, but also expressing frustration over application processes, customer service, and deposit clearance times.
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PENFED was originally a great CU to get a loan from, but their banking is a complete DEI joke, the most inept IT managers
Sentiment
Negative
Content
Membership Application Experience
Apr 21, 2024
PenFed made the application process…
PenFed made the application process easy!
Sentiment
Positive
Content
Loan Application Process
Apr 16, 2024
PenFed is like the USO for your wallet
PenFed has been there for me in tough times as a disabled veteran and I greatly appreciate them. They also have a policy and ethos of doing for others and helping those in need that I very much appreciate and respect. For those reasons I will always keep a flame burning at PenFed. But they also have great rates to offer for loans, credit cards and checking and savings accounts, and are very veteran friendly. They are very friendly for regular folks too and pop up on many a YouTuber's top five l...
Sentiment
Positive
Content
Customer Service
Apr 16, 2024
Amazing experience with professional…
Amazing experience with professional touch. Great service
Sentiment
Positive
Content
Customer Service
Apr 10, 2024
One of the worst financial institutions…
One of the worst financial institutions in the USA, I rather eat rat poison than deal with this so-called excuse for a bank again.If you open an account with them if you you try to do a direct deposit from another bank say Chase they will take 3-4 days to approve the account, then when chase tried to do the trial deposits because you have no money in the account Penfed will charge you an overdraft because normally the trial deposits are subtracted. NICE little Scam they have going on. Also mobi...
Sentiment
Negative
Content
Fraud and Security Concerns
Apr 08, 2024
PenFed is without question the best
PenFed is without question the best, most professional/caring and genuinely customer oriented financial institution that I have worked with in over 29 years
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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