Pet Pro Supply Co.®: Quality Products & Mixed Customer Experiences
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Pet Pro Supply Co.®: Quality Products & Mixed Customer Experiences

Pet Pro Supply Co.® has received a mix of positive and negative reviews. Customers appreciate the quality and prompt delivery of products like dog gates and crates. However, some have faced delays, misleading information, and issues with customer service. Despite challenges, there are instances of exceptional customer service recovery. The company offers a variety of pet products, including grooming tools, agility equipment, and kennels, catering to different customer needs and preferences.

Best for
  • Pet Store Owners
  • Pet Product Designers
  • Veterinarians
  • Pet Care Service Providers
  • Marketing Strategists

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Custom Date - May 20, 2024
Featured Content
  • They suck

    Poor and no customer service too remedy problems

    Sentiment
    • Negative
    Content
    • Customer Service Quality
    Jan 18, 2022
  • I ordered a 2 berth mini trolley and it…

    I ordered a 2 berth mini trolley and it was delivered so quickly I could not believe it! The quality is excellent and I’m very happy thusfar!

    Sentiment
    • Positive
    Content
    • Shipping Experience
    Dec 22, 2021
  • Excellent crates

    Excellent crates, got the xl and there’s tons of room. Extremely fast shipping, lots of color options, and great customer service!

    Sentiment
    • Positive
    Content
    • Product Quality and Durability
    Dec 11, 2021
  • The company is great

    The company is great! If there are delays it’s nit their fault.

    Sentiment
    • Positive
    Content
    • Shipping Time and Communication
    Dec 10, 2021
  • Bought a Dakota 283 for my Jeep…

    Bought a Dakota 283 for my Jeep Wrangler. Product shortages delayed shipment a bit but it arrived in plenty of time for the new puppy. Communication was timely and very helpful

    Sentiment
    • Positive
    Content
    • Shipping Experience
    Oct 15, 2021
  • I ordered an incomplete set…

    I ordered the Groomer’s Helper dryer hose holder. But I ordered only the holder, not another part I needed. Contacted the company, and it was all made right! Top notch service!

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Jun 28, 2021
  • See All Reviews
Sentiment Analysis (of 30 reviews)
50 Net Promoter
Score
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Pet Pro Supply Co.®  based on online reviews collected from Trustpilot. The analysis helps Pet Store Owners, Pet Product Designers, Veterinarians, Pet Care Service Providers, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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