Mixed Reviews for Air France Flight Booking App
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Mixed Reviews for Air France Flight Booking App

Unveil Insights with Air France App Feedback Analysis Report

The "Air France - Book a flight" app receives mixed reviews. Users appreciate the app's simplicity and speed in booking flights, but encounter issues like language limitations, boarding pass failures, slow loading times, and crashes post-update. Some users express frustration with the lack of English language support and find the interface less intuitive compared to other airline apps. Despite positive remarks on the app's aesthetics and functionality for frequent flyers, there are consistent complaints about technical glitches and usability flaws.

Source: App Store Reviews of Air France - Book a flight

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Customer Feedback Analysis of Air France - Book a flight

In-depth analysis of Air France app reviews covering user experience, stability, and functionality. Essential insights for industry professionals.

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Custom Date - Jan 11, 2025
Popular Phrases (limited preview)
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  • New Update 2020

    La nouvelle MAJ a rendu l’app encore moins intuitive (et claire)... KLM est passé en dark mode, on a pas le même budget chez AF?

    Sentiment
    • Negative
    Content
    • App Design and User Experience
    Apr 18, 2020
  • Keeps on processing

    The app keeps on processing and blocks when requesting booking information. Not useful.

    Sentiment
    • Negative
    Content
    • App Stability and Crashes
    May 10, 2019
  • Recent update

    After recent update app doesnt start anymore.....nice work!

    Sentiment
    • Negative
    Content
    • App Stability and Crashes
    Aug 06, 2018
  • Crasht

    Na inloggen met Flyingblue account blijft de app crashen bij opstarten. Please fix this!

    Sentiment
    • Negative
    Content
    • App Stability and Crashes
    Apr 19, 2016
  • Useless

    Useless. Cannot book a ticket, impossible to find a destination. French crap....

    Sentiment
    • Negative
    Content
    • Booking Experience
    Mar 12, 2014
  • Looking better

    The version of the app is looking much better. I'm looking forward to your new versions.

    Sentiment
    • Positive
    Content
    • App Design and User Experience
    Feb 10, 2011
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Sentiment Analysis (limited preview)
-35 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Air France - Book a flight based on online reviews collected from App Store. The analysis helps Airline Marketing Managers, App Developers, User Experience Designers, Customer Service Executives, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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