Mixed Customer Feedback for Paw.com: Defective Products, Unresponsive Support, and Positive Experiences
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Unveil Insights: Paw.com Customer Feedback Analysis Report

Mixed Customer Feedback for Paw.com: Defective Products, Unresponsive Support, and Positive Experiences

Mixed customer feedback for Paw.com with mentions of defective products, unresponsive customer service, but also positive experiences with excellent products and service. Some customers faced challenges with returns and order fulfillment, while others praised the quality of blankets, dog beds, and customer support.

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Custom Date - Oct 14, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Above and beyond

    PAW went above and beyond to assist me and my pup!! 🐾❤️🐾

    Sentiment
    • Positive
    Content
    • None
    Mar 12, 2024
  • Van was great in solving my dilemma

    Van was great in solving my dilemma. As usual Paw stands by their products.

    Sentiment
    • Positive
    Content
    • None
    Sep 22, 2023
  • Great bed and customer service

    Replaced an item immediately when it came with an issue! Easy to solve and puppies love the bed

    Sentiment
    • Positive
    Content
    • None
    Jun 02, 2023
  • Great customer service

    Great customer service, I emailed about my item and they got back to me quickly and I had no trouble at all! Very happy with the service.

    Sentiment
    • Positive
    Content
    • None
    Apr 27, 2023
  • Order never arrived

    Order never arrived. Customer service doesn't respond. I am out $200+ for a dog bed that I will likely never see.

    Sentiment
    • Negative
    Content
    • None
    Feb 03, 2023
  • No communication from customer support

    No communication from customer support or shipping updates. I’m still waiting on my dog car seat cover!

    Sentiment
    • Negative
    Content
    • None
    Dec 20, 2022
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Sentiment Analysis (of 30 reviews)
2 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Paw.com  based on online reviews collected from Trustpilot. The analysis helps Product Managers, Customer Service Representatives, Marketing Professionals, E-commerce Managers, Quality Assurance Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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