Mixed Opinions on Maple – Online Doctors 24/7: Convenience vs. Criticisms
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Unveil Insights: Maple Online Doctors Customer Feedback Report

Mixed Opinions on Maple – Online Doctors 24/7: Convenience vs. Criticisms

Mixed opinions on Maple – Online Doctors 24/7 are evident in the reviews. While some users appreciate the convenience and efficiency of the service, others criticize the cancellations, lack of service, and high costs. Complaints range from difficulty in getting referrals to challenges in accessing necessary care. Users highlight issues with cancellations, lack of transparency, and frustration with the app's functionality. Despite positive feedback on quick service and accessibility, concerns about competence, privacy, and value for money are prevalent.

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  • Digital Health Entrepreneurs
  • Customer Experience Managers
  • Healthcare Policy Makers
  • Medical Service Quality Analysts

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Custom Date - Nov 25, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • How is this legal?

    Maple is charging for speaking to a doctor for services that should be billed to the government? This should be shut down.

    Sentiment
    • Negative
    Content
    • Cost and Billing
    Apr 04, 2024
  • What happened to fully-covered BC MSP appointments?

    Maple used to offer 100% BC MSP-covered appointments with a GP. Not sure if it’s greed or laziness, but Maple now wants $79 for what should be free GP consults in BC. Outrageous!

    Would recommend any of the other various apps - Tia, Telus health, etc - to access FULLY covered MSP GP consults.

    Sentiment
    • Negative
    Content
    • Cost and Billing
    Mar 29, 2024
  • Fantastic

    This is such a great adjunct to an overburdened healthcare system. One objectively good use of technology. Truly helps lots of people, I believe, making healthcare more accessible.

    Sentiment
    • Positive
    Content
    • Effectiveness and Efficiency
    Mar 29, 2024
  • Rip Off

    The site seems all free until you get to the part where it asks which kind of doctor you want to see. Then you have to pay $79.99 (Ontario) before it will let you go any further.
    Not worth the money when I can go to a walk in clinic free. Health care is supposed to be free in Canada

    Sentiment
    • Negative
    Content
    • Cost and Billing
    Mar 28, 2024
  • So convenient

    Quick and easy to use. I was out of town and they had no walk in clinics. I found the app and had a prescription for antibiotics sent to local pharmacy all within an hour. Worth every penny.

    Sentiment
    • Positive
    Content
    • Effectiveness and Efficiency
    Mar 25, 2024
  • Pleasantly surprised

    An incredibly easy process I wish I had heard of or utilized sooner. Was able to get a doctor’s appointment and note for work in about an hour, hour 1/2.

    Sentiment
    • Positive
    Content
    • Accessibility and Convenience
    Mar 21, 2024
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Sentiment Analysis (of 30 reviews)
-14 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Maple – Online Doctors 24/7 based on online reviews collected from App Store. The analysis helps Healthcare Administrators, Digital Health Entrepreneurs, Customer Experience Managers, Healthcare Policy Makers, Medical Service Quality Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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