Mixed Reviews: Whisker's Litter Robot Faces Customer Frustrations
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Mixed Reviews: Whisker's Litter Robot Faces Customer Frustrations

Whisker's Litter Robot product has garnered mixed reviews from customers, with frequent complaints about malfunctions, poor customer service, and high prices. Many users expressed frustration with the product's reliability, experiencing issues such as sensors malfunctioning, the base breaking down, and excessive cleaning needs. Customers highlighted difficulties in reaching customer support, delays in getting replacements, and dissatisfaction with the overall build quality. Despite some positive experiences with the convenience of the product, negative feedback commonly focused on technical problems, lack of warranty coverage, and the high cost compared to traditional litter boxes.

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Custom Date - May 28, 2024
Featured Content
  • Great until warranty runs out

    Great until warranty runs out. Then stops working. Cannot reach customer support. Unless you want to spend $700 every 3 years stay away from this product

    Sentiment
    • Negative
    Content
    • Product Reliability
    Mar 31, 2024
  • Litter-Robot 4

    The Litter-Robot 4 is the best litter box that I have ever bought!! Definitely worth the money!!! No more scooping!!

    Sentiment
    • Positive
    Content
    • Product Quality Issues
    Dec 24, 2023
  • If you like inconvenience, buy this

    Machine often breaks down mid cycle causing cats to just go wherever. Their customer service department is a joke.

    Sentiment
    • Negative
    Content
    • Product Reliability
    Dec 18, 2023
  • I’ve had a litter robot for a while I…

    I’ve had a litter robot for a while I think it’s the worst product out there it never works always stops long story short this product sucks will never buy ever again and will tell everyone not to buy they are a piece of crap

    Sentiment
    • Negative
    Content
    • Product Reliability
    Dec 17, 2023
  • Wish I could give zero stars

    Wish I could give zero stars. I’ve had Whisker 4 for only a few months now and it’s already broken multiple times. I’ve managed to trouble shoot, but now it’s inoperable and getting ahold of customer service is impossible. DO NOT BUY THIS product

    Sentiment
    • Negative
    Content
    • Product Defects
    Oct 28, 2023
  • Impossible to buy

    I ordered Litter robot 4 3 days ago. And when I expected to receive my parsel the sent me email that NoFraud declined my transaction. It was a gift for my sister. I need to proof that I am I and than nothing. Customer service is completely unhelpful.

    Sentiment
    • Negative
    Content
    • Shipping & Delivery
    Oct 27, 2023
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Sentiment Analysis (of 30 reviews)
-40 Net Promoter
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  • This page displays purchase options and a preview of the customer feedback analysis report for Whisker  based on online reviews collected from Trustpilot. The analysis helps Product Managers, Customer Service Managers, Market Researchers, Retail Buyers, Consumer Insights Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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