Mixed Reviews for PIRS Capital: Customer Service Shines but Issues with Communication and Rates
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Mixed Reviews for PIRS Capital: Customer Service Shines but Issues with Communication and Rates

PIRS Capital receives mixed reviews from customers, with some praising the company for its excellent customer service, fast and easy process, and helpful staff. However, there are also complaints about poor communication, high interest rates, and issues with early payoff credits. Overall, customers appreciate the quick funding, personalized loan options, and the ability to address cash flow problems. While some find the service beneficial for short-term needs, others caution against using PIRS Capital unless in dire situations.

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Custom Date - Jul 27, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Our company has worked with PIRS…always deliver on time and a pleasure to work with.

    Our company has worked with PIRS CAPITAL FIR OVER 3 years - they are honest, trustworthy, and always deliver what they say they will - if tax information needed for our accounting firm we called Eric Mallinger and had all the pertinent information in less than 24 hours.

    Sentiment
    • Positive
    Content
    • Transparency and Honesty
    Feb 24, 2024
  • Worst customer service ever so far

    Worst customer service ever so far! I can’t even get a call back after a few tries and I’m going to have to call and fake that I’m looking for a loan so I can get a call back. As of now I’ll never use them for a loan

    Sentiment
    • Negative
    Content
    • Customer Service Excellence
    Feb 20, 2024
  • PIRS Capital is efficient, transparent and trustworthy!

    PIRS Capital made my loan process very quick, easy and pain free. I don't understand a lot of the smaller print/legal jargon, and Eric from Team PIRS, was a great communicator and transparent on what each step entailed. I highly recommend!

    Sentiment
    • Positive
    Content
    • Loan Process Efficiency
    Feb 15, 2024
  • Quick Approval and Funding

    I was fortunate to be referred to PIRS for funding. They were able to make the deal I needed happen in a very short time period. They were easy to work with and communicated well. I have already been provided with a contact for ongoing needs in managing my account. They are competent and friendly in a industry that has some sketchy companies in it.

    Sentiment
    • Positive
    Content
    • Professionalism and Speed
    Feb 07, 2024
  • Great people to work with

    Great people to work with, answered all my questions, and customized my loan to my needs.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Oct 04, 2023
  • I had several conversations with…

    I had several conversations with representatives before making decisions to do business with the company. They are very helpful, honest and fast .I received my money the same day after sending the requested documents.

    Sentiment
    • Positive
    Content
    • Business Growth Enablement
    Sep 18, 2023
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Sentiment Analysis (of 30 reviews)
76 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for PIRS Capital  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Business Consultants, Risk Managers, Customer Service Managers, Entrepreneurs to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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