Critical Analysis of IRCTC Rail Connect App Reviews
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Unveil Insights from IRCTC Rail Connect App User Reviews

Critical Analysis of IRCTC Rail Connect App Reviews

The IRCTC Rail Connect app has received overwhelmingly negative reviews citing issues like ticket cancellations without refunds, poor customer service, technical glitches, and difficulties in booking Tatkal tickets. Users express frustration with the app's functionality, refund processes, and overall user experience, leading to a significant level of dissatisfaction and disappointment.

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • 12041 Satabdi express Howrah to Njp bathrooms are in pathetic condition.very very very untidy and no cleanliness of train comoartment

    Sentiment
    • Negative
    Content
    • Train Delay Complaints
    Jun 01, 2024

  • One of the worst app I have ever used I booked a ticket of a train from Guwahati to Agartala 3rd AC and the amount was 2000 and above (being a middle class this amount is very high). but the train got cancelled because of halflong route after that I waited for my money to be refunded but it didn't then I called customer care to know the reason they talked me so rudely and didn't answered properly I called 3 times but their behaviour is so unprofessional.. Worst customer service ever regretting

    Sentiment
    • Negative
    Content
    • Customer Service Problems
    Jun 01, 2024

  • App doesn't work it always show username and password wrong customer care did not help. I wasted 2 hours in username but still not settled

    Sentiment
    • Negative
    Content
    • Technical Glitches and Errors
    Jun 01, 2024

  • Shows my name under Aadhar not verified but if we click Link your aadhar option it says "your profile details are successfully Authenticated with Aadhar. What to do?

    Sentiment
    • Negative
    Content
    • Technical Glitches and Errors
    Jun 01, 2024

  • We booked our ticket in takkal and our money was gone...we waited a for it to return but till date the money has not been refunded...i humbly request the IRCTC to refund our money back

    Sentiment
    • Negative
    Content
    • Cancellation and Refund Issues
    Jun 01, 2024

  • This app don't having capacity to handle the tatkal time My strong suggestion please go better app

    Sentiment
    • Negative
    Content
    • App Performance and Functionality
    Jun 01, 2024
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Sentiment Analysis (of 30 reviews)
-33 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for IRCTC Rail Connect based on online reviews collected from Google Play. The analysis helps App Developers, Product Managers, Customer Service Executives, UX/UI Designers, Market Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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