Mixed Feedback for biBerk Business Insurance: Praise for Some, Criticism for Others
Unveil Insights From Customer Feedback on biBerk Insurance
Mixed reviews for biBerk Business Insurance, with some customers praising specific representatives for exceptional service while others complain about high prices, poor customer service, and billing issues. Positive feedback highlights helpful, knowledgeable agents like Brittny and Amanda, while negative feedback mentions unexpected charges, lack of transparency, and difficulties in policy handling. Overall, the company's customer service quality appears to vary depending on the individual representative.
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I am a co-owner of a consulting firm in New York City (8RES, LLC - 8RES dot org). We have been working with BiBerk for many of our insurance needs and have been impressed with the attention to detail and timeliness of the team, particularly Lisa Piro and Jacob Gaylord. They have been incredibly responsive and professional. Highly recommended.
Sentiment
Positive
Content
Agent Appreciation
Apr 17, 2024
Saskia D
Saskia Ddid a great job solving a problem that has been festering for months Thanks for great service Joseph S
Sentiment
Positive
Content
Customer Service Experience
Apr 10, 2024
He’s helping very nice and very kind…
He’s helping very nice and very kind thank you very much for working more than 10 stars
Sentiment
Positive
Content
Customer Service Experience
Mar 14, 2024
Easy to the point
Easy to the point. Excellent customer service with friendly, knowledgeable and satisfactory.Thank you
Sentiment
Positive
Content
Customer Service Experience
Mar 07, 2024
Incompetent
Incompetent, caused MC to be cancelled due to not following their own policy. Refused to provide any form of reimbursement.
Sentiment
Negative
Content
Underwriting Process
Mar 06, 2024
I love this company and Amanda Holl is…
I love this company and Amanda Holl is the best agent in the world hands down. Ask for her. She will yet you together.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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