Mixed Feedback for biBerk Business Insurance: Praise for Some, Criticism for Others
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Unveil Insights From Customer Feedback on biBerk Insurance

Mixed Feedback for biBerk Business Insurance: Praise for Some, Criticism for Others

Mixed reviews for biBerk Business Insurance, with some customers praising specific representatives for exceptional service while others complain about high prices, poor customer service, and billing issues. Positive feedback highlights helpful, knowledgeable agents like Brittny and Amanda, while negative feedback mentions unexpected charges, lack of transparency, and difficulties in policy handling. Overall, the company's customer service quality appears to vary depending on the individual representative.

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Custom Date - Jul 27, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Highly Recommend BiBerk Insurance

    I am a co-owner of a consulting firm in New York City (8RES, LLC - 8RES dot org). We have been working with BiBerk for many of our insurance needs and have been impressed with the attention to detail and timeliness of the team, particularly Lisa Piro and Jacob Gaylord. They have been incredibly responsive and professional. Highly recommended.

    Sentiment
    • Positive
    Content
    • Agent Appreciation
    Apr 17, 2024
  • Saskia D

    Saskia Ddid a great job solving a problem that has been festering for months Thanks for great service Joseph S

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 10, 2024
  • He’s helping very nice and very kind…

    He’s helping very nice and very kind thank you very much for working more than 10 stars

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 14, 2024
  • Easy to the point

    Easy to the point. Excellent customer service with friendly, knowledgeable and satisfactory.Thank you

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 07, 2024
  • Incompetent

    Incompetent, caused MC to be cancelled due to not following their own policy. Refused to provide any form of reimbursement.

    Sentiment
    • Negative
    Content
    • Underwriting Process
    Mar 06, 2024
  • I love this company and Amanda Holl is…

    I love this company and Amanda Holl is the best agent in the world hands down. Ask for her. She will yet you together.

    Sentiment
    • Positive
    Content
    • Agent Appreciation
    Mar 01, 2024
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Sentiment Analysis (of 30 reviews)
50 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for biBerk Business Insurance  based on online reviews collected from Trustpilot. The analysis helps Insurance Agents, Customer Service Managers, Risk Managers, Business Consultants, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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