Mixed Customer Feedback for Pronto Insurance: Quick Service, Affordable Prices, But Concerns Over Error Handling
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Pronto Insurance Review Analysis: Insights Unveiled

Mixed Customer Feedback for Pronto Insurance: Quick Service, Affordable Prices, But Concerns Over Error Handling

Pronto Insurance receives mixed reviews from customers. While some praise the quick and easy service, helpful agents like Jasmine, and affordable prices, others express frustration with billing errors, claims processing delays, and website glitches. Positive feedback highlights the efficiency, professionalism, and friendliness of staff members like Isabella and Valeria. However, negative experiences revolve around policy cancellations, customer service issues, and privacy concerns regarding unauthorized additions to policies. Overall, Pronto Insurance's customer satisfaction seems to vary depending on individual interactions and specific situations.

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I was a walk in client

    I was a walk in client. Started searching for a quote right away. I had one off my registration on me and the other at home and o was able to get both insured the same day with an affordable price

    Sentiment
    • Positive
    Content
    • Quick Service
    Feb 29, 2024
  • Fast cheap insurance

    Fast cheap insurance, beats all the big brands.

    Sentiment
    • Positive
    Content
    • Affordable Pricing
    Feb 25, 2024
  • The app crashed multiple times while I…

    The app crashed multiple times while I requested a quote. Had to switch to desktop

    Sentiment
    • Positive
    Content
    • Website Experience
    Feb 06, 2024
  • easy to use

    easy to use. friendly menu options

    Sentiment
    • Positive
    Content
    • Website Experience
    Feb 06, 2024
  • Valeria Pacheco was super fast and made…

    Valeria Pacheco was super fast and made the process so easy!

    Sentiment
    • Positive
    Content
    • Quick Service
    Jan 29, 2024
  • The website was very glitchy

    The website was very glitchy. It took three times as long to do this as it should have. And I was connected to a fiberoptic internet network. Just please work on the site.

    Sentiment
    • Negative
    Content
    • Website Experience
    Jan 27, 2024
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Sentiment Analysis (of 30 reviews)
76 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Pronto Insurance  based on online reviews collected from Trustpilot. The analysis helps Insurance Agents, Customer Service Managers, Marketing Professionals, Product Managers, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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