Heacock Classic: Praise for Professionalism & Customer Service
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Heacock Classic: Praise for Professionalism & Customer Service

Heacock Classic receives high praise for knowledgeable, professional, and friendly staff, excellent customer service, and helpful representatives. Customers appreciate the ease of communication, clear explanations, and competitive pricing. Positive feedback highlights specific agents like Julie Darling, Kristyn Russell, and Josie for their outstanding service. However, there are also mentions of issues with policy cancellations and rate increases due to payment delays. Overall, Heacock Classic is recognized for its great service, knowledgeable agents, and reasonable rates.

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Custom Date - May 25, 2024
Featured Content
  • very friendly very helpful with…

    very friendly very helpful with information and quick to get policy to me through email process.

    Sentiment
    • Positive
    Content
    • Ease of Process
    Apr 09, 2024
  • Susan is a knowledgeable and friendly…

    Susan is a knowledgeable and friendly agent, easy to understand and provided a quick and painless application process. Reasonable Rate too!

    Sentiment
    • Positive
    Content
    • Policy Application Process
    Apr 04, 2024
  • Great service - Attentive and Responsive

    Great service. Very attentive and responsive. Very happy to continue to do business with Heacock Classic for my cars.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 04, 2024
  • Fair pricing

    The comfort and ease I felt with the underwriter, answer all my questions to the best of her ability, and was a pleasure giving my money to a nice organization.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Mar 22, 2024
  • 5 stars

    Knowledgeable, courteous and helpful representatives. 5 Stars

    Sentiment
    • Positive
    Content
    • Knowledgeable Staff
    Mar 07, 2024
  • Renewal

    Very kind and helpful everything was explained to exact detail thank you

    Sentiment
    • Positive
    Content
    • Ease of Process
    Mar 07, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
93 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Heacock Classic  based on online reviews collected from Trustpilot. The analysis helps Insurance Agents, Customer Service Managers, Marketing Professionals, Business Analysts, Product Managers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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