Mixed Reviews for Hyatt Place Chicago/Downtown-The Loop
Unveil Guest Insights: Hyatt Place Chicago/Downtown-The Loop Report

Mixed Reviews for Hyatt Place Chicago/Downtown-The Loop

28 N Franklin St, Chicago, IL 60606, United States

Mixed reviews for Hyatt Place Chicago/Downtown-The Loop with complaints about room assignments, poor internet, housekeeping service, and breakfast experience. Despite these issues, positive comments highlight the friendly staff, convenient location, and comfortable rooms. Some guests experienced challenges with room cleanliness and amenities, such as missing linens and room service delays.

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Popular Phrases (of 30 reviews)
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  • Clean comfortable..nice staff. Downtown business area but river and many restaurants closer than you realize. Car service is fast.

    Sentiment
    • Positive
    Content
    • Location and Accessibility

  • 5 minutes walk from ground zero.Perfect location.

    Sentiment
    • Positive
    Content
    • Location and Accessibility

  • Reserved a room for 6 people and they dumped us into a room for 2 for only 20 dollars less. No email to give us a heads up on the change either. So thanks for nothing, Hyatt.

    Sentiment
    • Negative
    Content
    • Booking Experience

  • Best place to stay with best service and view

    Sentiment
    • Positive
    Content
    • Room Quality

  • Ana G. was wonderfully accommodating during our stay! The rest of the staff was very nice as well, but Ana definitely stood out! Thank you for everything! We'll be back!

    Sentiment
    • Positive
    Content
    • Customer Service

  • A nice place with many amenities and close to attractions in downtown

    Sentiment
    • Positive
    Content
    • Location and Accessibility
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Sentiment Analysis (of 30 reviews)
50 Net Promoter
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Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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