Mixed Experiences: Positive Care vs. Billing Woes with Done
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Mixed Experiences: Positive Care vs. Billing Woes with Done

Online reviews for Done reveal a mix of positive experiences with providers and care quality, alongside significant issues like unauthorized charges, poor customer service, and prescription fulfillment delays. Customers report billing problems, lack of responsiveness, and dissatisfaction with communication and membership fees. While some users praise the helpfulness of providers and easy-to-use interface, others highlight concerns about refunds, unmet expectations, and questionable practices. Common issues include unauthorized charges, difficulty canceling memberships, and lack of support for medication procurement. Overall, Done's services seem polarizing, with notable discrepancies in customer satisfaction.

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Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I am thrilled to have discovered DONE

    I am thrilled to have discovered DONE. Treating my ADHD has improved my life beyond measure. Thank you so much!

    Sentiment
    • Positive
    Content
    • None
    Apr 25, 2024
  • Helpful, empathetic, and professional

    The team at Done does a great job of helping me to deal with my mental health care needs. I am incredibly grateful to them.

    Sentiment
    • Positive
    Content
    • None
    Apr 22, 2024
  • Accommodating

    They'll help you and if things aren't going how you'd like they're more than willing to work through any compromise. Trustable company.

    Sentiment
    • Positive
    Content
    • None
    Apr 22, 2024
  • Dr Epstein is fantastic

    Dr Epstein is fantastic! I felt heard and understood and not judged. Everything was easy and efficient.

    Sentiment
    • Positive
    Content
    • None
    Apr 13, 2024
  • Thank you for handling this swiftly and…

    Thank you for handling this swiftly and easily. I really appreciate you.

    Sentiment
    • Positive
    Content
    • None
    Apr 12, 2024
  • Helpful at first

    It was helpful to get medication but I am having a very hard time getting any follow up/there is an email but no phone number to call

    Sentiment
    • Negative
    Content
    • None
    Apr 08, 2024
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Sentiment Analysis (of 30 reviews)
-16 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Done.  based on online reviews collected from Trustpilot. The analysis helps Healthcare Administrators, Customer Service Managers, Product Managers, Marketing Professionals, HealthTech Investors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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