Depop Users Express Concerns: Poor Customer Service, Lack of Buyer Protection, and More
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Depop Users Express Concerns: Poor Customer Service, Lack of Buyer Protection, and More

Unveil Depop User Insights: Service, Security, & Sales Concerns

Depop users express major concerns about the platform, highlighting issues such as poor customer service, lack of buyer protection against scammers, difficulties in getting refunds, and unfair suspension of accounts. Sellers complain about account suspensions without clear explanations, lack of support in dispute resolution, and platform rules that hinder their sales. Overall, there is a strong sentiment of distrust and dissatisfaction among buyers and sellers on Depop.

Source: Trustpilot Reviews of Depop 

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Customer Feedback Analysis of Depop 

Insightful Depop customer feedback report unveiling concerns on service, protection, and more.

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Custom Date - Dec 30, 2024
Popular Phrases (limited preview)
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  • Pathetic

    Pathetic, didn't receive my item, still haven't received a refund and they don't answer messages back when you complain. Depop are theives!!!! I want my money back that you owe me you scumbags

    Sentiment
    • Negative
    Content
    • Refund and Dispute Resolution
    Jun 12, 2024
  • Looks not safe

    Hi guys i have a question.. how are we protected on depop app, that the items we buy are authentic? I find out 2 sellers with different name where selling same bag with same pics. Definitely they were scamming people.. i think i wont risk it

    Sentiment
    • Negative
    Content
    • Authenticity of Items
    Jun 06, 2024
  • Worst ever!!!

    Worst ever!!!! Horrible customer service don't even attempt to help you solve a problem. I'm not sure they even have humans on the other side really. Probably AI

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jun 05, 2024
  • Really difficult site

    Really difficult site. I’ve had two purchases that already had issues. Item never shipped and other seller doesn’t want to pay shipping after I purchased. No way to get refunds. No response from customer service and no way to contact anybody. Very unsafe site.

    Sentiment
    • Negative
    Content
    • Platform Functionality and Usability
    Jun 04, 2024
  • Internets most scammy platform

    Bought stuff twice. Both time was scammed. First time I contacted paypal and got money back. Now i'm going through bank chargeback and my account is suspended? yeah they only support scammers

    Sentiment
    • Negative
    Content
    • Seller Protection
    Jun 04, 2024
  • I just sold the item and they charge me…

    I just sold the item and they charge me 3 different fees! So they took of me for a single item ÂŁ10Rip off !!! On top they charge buyer some fees too!

    Sentiment
    • Negative
    Content
    • Payment and Fee Issues
    Jun 04, 2024
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Sentiment Analysis (limited preview)
-100 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Depop  based on online reviews collected from Trustpilot. The analysis helps Market Researchers, E-commerce Managers, Social Media Strategists, Consumer Rights Advocates, Customer Experience Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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