Depop Users Express Concerns: Poor Customer Service, Lack of Buyer Protection, and More
Unveil Depop User Insights: Service, Security, & Sales Concerns
Depop users express major concerns about the platform, highlighting issues such as poor customer service, lack of buyer protection against scammers, difficulties in getting refunds, and unfair suspension of accounts. Sellers complain about account suspensions without clear explanations, lack of support in dispute resolution, and platform rules that hinder their sales. Overall, there is a strong sentiment of distrust and dissatisfaction among buyers and sellers on Depop.
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Pathetic, didn't receive my item, still haven't received a refund and they don't answer messages back when you complain. Depop are theives!!!! I want my money back that you owe me you scumbags
Sentiment
Negative
Content
Refund and Dispute Resolution
Jun 12, 2024
Looks not safe
Hi guys i have a question.. how are we protected on depop app, that the items we buy are authentic? I find out 2 sellers with different name where selling same bag with same pics. Definitely they were scamming people.. i think i wont risk it
Sentiment
Negative
Content
Authenticity of Items
Jun 06, 2024
Worst ever!!!
Worst ever!!!! Horrible customer service don't even attempt to help you solve a problem. I'm not sure they even have humans on the other side really. Probably AI
Sentiment
Negative
Content
Customer Service Experience
Jun 05, 2024
Really difficult site
Really difficult site. I’ve had two purchases that already had issues. Item never shipped and other seller doesn’t want to pay shipping after I purchased. No way to get refunds. No response from customer service and no way to contact anybody. Very unsafe site.
Sentiment
Negative
Content
Platform Functionality and Usability
Jun 04, 2024
Internets most scammy platform
Bought stuff twice. Both time was scammed. First time I contacted paypal and got money back. Now i'm going through bank chargeback and my account is suspended? yeah they only support scammers
Sentiment
Negative
Content
Seller Protection
Jun 04, 2024
I just sold the item and they charge me…
I just sold the item and they charge me 3 different fees! So they took of me for a single item £10Rip off !!! On top they charge buyer some fees too!
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This page displays purchase options and a preview of the customer feedback analysis report for Depop based on online reviews collected from Trustpilot. The analysis helps Market Researchers, E-commerce Managers, Social Media Strategists, Consumer Rights Advocates, Customer Experience Analysts to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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