NA-KD.com Customer Complaints and Return Policy Issues
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NA-KD.com Customer Feedback Insight Report

NA-KD.com Customer Complaints and Return Policy Issues

NA-KD.com is facing numerous customer complaints regarding refund issues, delayed responses, and dissatisfaction with return policies. Customers express frustration over being offered vouchers instead of refunds, difficulties in obtaining return labels, and poor communication from the company. The lack of clarity and transparency in the return process, along with perceived misleading marketing, has led to a decline in trust among previously loyal customers.

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Custom Date - Nov 05, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Geweldige klantenservice

    Geweldige klantenservice! Het pakketje was helaas kwijt geraakt/ niet aangekomen en nakd heeft dit heel netjes en snel opgelost. Hiervoor mijn dank!

    Sentiment
    • Positive
    Content
    • Positive Customer Experience
    Mar 14, 2024
  • Dreiste abzocker wollen mir mein Geld…

    Dreiste abzocker wollen mir mein Geld nicht zurĂŒck geben sondern ein Gutschein und minderwertige wahre

    Sentiment
    • Negative
    Content
    • Refund Problems
    Mar 14, 2024
  • Mycket bra service och löste problemet…

    Mycket bra service och löste problemet precis som jag önskade

    Sentiment
    • Positive
    Content
    • Positive Customer Experience
    Mar 13, 2024
  • NA-KD staff

    I had some problems whit the address shipment but the NA-KD staff has been so much kind and available for any clarification and help.

    Sentiment
    • Positive
    Content
    • Customer Service Complaints
    Mar 13, 2024
  • The customer service was very reactive…

    The customer service was very reactive answering me and they helped me promptly with my issue, so I’m very pleased.

    Sentiment
    • Positive
    Content
    • Positive Customer Experience
    Mar 13, 2024
  • 2 weeks after reception of my returned…

    2 weeks after reception of my returned items and still no refund or reply to my emails.Please issue my refund asap

    Sentiment
    • Negative
    Content
    • Refund Problems
    Mar 12, 2024
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Sentiment Analysis (of 30 reviews)
-58 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for NA-KD.com  based on online reviews collected from Trustpilot. The analysis helps Market Researchers, Customer Experience Managers, E-commerce Managers, Retail Strategists, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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