Mixed Reviews for Idea Financial: Quick Funding and Transparent Communication vs. Mistrust and Unmet Expectations
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Mixed Reviews for Idea Financial: Quick Funding and Transparent Communication vs. Mistrust and Unmet Expectations

Idea Financial receives mixed reviews, with positive feedback on quick funding, helpful staff, and transparent communication. However, some customers express mistrust due to account closures and unmet expectations. Despite efficient processes, concerns about interest rates and delayed services impact overall satisfaction.

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Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Eager to please

    Idea Financial is a good source for immediate funds. Justin the owner is knowledgable & honest to make sure the borrower understands the terms & fees.

    Sentiment
    • Positive
    Content
    • Professionalism
    Oct 19, 2023
  • Idea Financial made it quick and…

    Idea Financial made it quick and painless to open a new Line of Credit account for our business!

    Sentiment
    • Positive
    Content
    • Application Process
    Oct 04, 2023
  • The experience was good

    The experience was good. A friendly staff and appeared to be quick. This is the first time using them, so I'll give it time and see how it goes.

    Sentiment
    • Positive
    Content
    • Customer Service
    Sep 28, 2023
  • Professional Service

    Sebastian Visbal provided prompt and professional service and his responses to our questions were timely and comprehensive. Sebastian is a home run!

    Sentiment
    • Positive
    Content
    • Professionalism
    Sep 25, 2023
  • Quick and easy

    Quick and easy. No hassle and up front about fees and interest rates unlike other companies who alot of times do not disclose all information upfront. Will definitely deal with them again in the future.

    Sentiment
    • Positive
    Content
    • Transparency and Communication
    Sep 12, 2023
  • Simple

    There were no major hoops and a whole bunch of paperwork that had to be found and provided. Processing was quick.

    Sentiment
    • Positive
    Content
    • Speed and Efficiency
    Aug 25, 2023
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Sentiment Analysis (of 30 reviews)
82 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Idea Financial  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Experience Managers, Business Consultants, Market Researchers, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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