Critical Feedback Summary for 'getir: groceries, food&beyond'
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Critical Feedback Summary for 'getir: groceries, food&beyond'

The online reviews for 'getir: groceries, food&beyond' highlight issues such as late deliveries, poor customer service, technical glitches, and dissatisfaction with product quality. Customers mention long delays, canceled orders, and difficulties in contacting customer support. Some express frustration with the app's performance, pricing, and lack of variety in products. Concerns about receiving stale products and the inability to resolve issues with the company are also raised. Despite a few positive comments on speed and polite staff, overall, there is a significant level of disappointment and frustration among users.

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Teslim edilmeyen ürün

    Yazıklar olsun resmen insanları dolandırıyorsunuz. Sipariş veriyoruz sipariş teslim edilmiyor. Parayı da alıyorsunuz. Müşteri temsilciniz de bi halta yaramıyor.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jun 30, 2024
  • Mükemmel bit ortamı var

    Mükemmel herkes kötü puan atmış o yüzden mükemmel

    Sentiment
    • Positive
    Content
    • Overall Satisfaction and Praise
    Jun 29, 2024
  • Sipariş iptali yapılmadı

    Verdiğim siparişi 2 dk sonra iptal etmek istedim ama müşteri temsilcisi görüşmeleriyle oyalayıp sonrasında restorana ulaşamıyoruz dediniz zorla yemek aldırdınız

    Sentiment
    • Negative
    Content
    • Order Cancellation
    Jun 28, 2024
  • Süper hız

    Sipariş butonuna basar basmaz gelmesi mükemmel ürün kalitesi tartışılamaz çok memnunuz teşşekürler getir

    Sentiment
    • Positive
    Content
    • Product Quality and Accuracy
    Jun 28, 2024
  • Uygulama yavaş.İletişim çok kötü.Sipariş geç geliyor.Pahalı.İlk zaman bi indirim yaptı sonra rezalet

    Uygulama yavaş.İletişim çok kötü.Sipariş geç geliyor.Pahalı.

    Sentiment
    • Negative
    Content
    • Delivery Time and Delay
    Jun 27, 2024
  • Müşteri temsilcisi

    Tezgah güzel kurulmuş. Restorant yolda diye güncelliyor getir de müşteri temsilcisine aktarmıyor. 3 saat bekle siparişini

    Sentiment
    • Negative
    Content
    • Delivery Time and Delay
    Jun 27, 2024
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Sentiment Analysis (of 30 reviews)
-54 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for getir: groceries, food&beyond based on online reviews collected from App Store. The analysis helps Market Research Analysts, Product Managers, Customer Experience Managers, Retail and E-commerce Executives, Digital Marketing Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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