ContactsDirect: Mixed Customer Feedback Reveals Delivery, Prescription, and Customer Service Issues
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ContactsDirect: Mixed Customer Feedback Reveals Delivery, Prescription, and Customer Service Issues

ContactsDirect has mixed reviews with customers mentioning issues like late deliveries, wrong prescriptions, poor customer service, and refund delays. Some customers appreciated the prices, ease of ordering, and quick delivery. However, others faced significant frustrations, such as receiving defective products, experiencing shipping problems, and struggling with the refund process.

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Custom Date - May 18, 2024
Featured Content
  • Still awaiting my refund for returned…

    Still awaiting my refund for returned lenses after 14 weeks.Order 202306301029497493672377

    Sentiment
    • Negative
    Content
    • Refund and Return Process
    Oct 12, 2023
  • A wonderful experience

    I got my contacts super fast and for a great price. I'll definitely be purchasing more contacts from ContactsDirect!

    Sentiment
    • Positive
    Content
    • Price and Value
    Sep 20, 2023
  • Repeat buyer

    Service and pricing were very good! Uploading the Rx was screwy. It kept asking me to upload a second and third time even though there were no errors.

    Sentiment
    • Positive
    Content
    • Website Usability and Experience
    Sep 19, 2023
  • The ordering was easy

    The ordering was easy, the shipping was fast and the glasses are great!

    Sentiment
    • Positive
    Content
    • Product Quality and Defects
    Sep 18, 2023
  • Great Experience

    I had a great experience. It was a bit to navigate how many boxes of contacts that I needed. I called customer service and they were able to help me right away.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Sep 18, 2023
  • Never received my contacts

    Never received my contacts. The Chat was unhelpful- blamed it on the post office and said it was not ContactsDirect problem.

    Sentiment
    • Negative
    Content
    • Shipping and Delivery
    Sep 16, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-33 Net Promoter
Score
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for ContactsDirect  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Customer Service Directors, E-commerce Strategists, Product Development Managers, Supply Chain Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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