Carpet & Tile Mart: Quick Shipping, Good Communication, and Quality Products
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Carpet & Tile Mart: Quick Shipping, Good Communication, and Quality Products

Carpet & Tile Mart customers appreciate the quick shipping, good communication, and helpful customer service. The company offers a wide selection at reasonable prices, with many praising the quality of products received. However, there were a few instances of order discrepancies and delays that affected some customers' experiences. Overall, Carpet & Tile Mart is commended for its fast delivery, knowledgeable staff, and user-friendly website.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Found exactly what I wanted

    Found exactly what I wanted, ordered it and it arrived quickly. Very happy.

    Sentiment
    • Positive
    Content
    • Shipping and Delivery Speed
    Feb 23, 2024
  • I was nervous about ordering an area…

    I was nervous about ordering an area rug on line so I called the company who was very gracious to help me. Her reassuring manner gave me comfort on ordering on line. The carpet was delivered quickly. Couldn’t be happier with their service.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Jan 02, 2024
  • Delighted with rug, price, and delivery

    I ordered a good quality area rug and received two separate discounts that made the price I paid a steal. The rug was shipped within a few days of my order and arrived promptly in excellent condition. I couldn’t be more pleased with both the rug and the transaction.

    Sentiment
    • Positive
    Content
    • Product Quality and Variety
    Dec 31, 2023
  • The two runners are not exactly the same

    I was slilghtly disappointed that the two runners didn't match but these are inexpensive runners. I LOVE the one that is more 'yellow' (the other one is more 'ivory'). The colors are fantastic...I just wish they matched.

    Sentiment
    • Positive
    Content
    • Mismatched Orders
    Dec 18, 2023
  • Wrong Color

    I ordered black tiles and received charcoal gray tiles. The difference will be noticeable, since they will be applied next to black tiles.

    Sentiment
    • Negative
    Content
    • Tile Quality and Color Accuracy
    Dec 06, 2023
  • These guys are good

    These guys are good. They are polite and super knowledgeable about their materials and organized too. I’ll be back

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Dec 01, 2023
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Sentiment Analysis (of 30 reviews)
64 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Carpet & Tile Mart  based on online reviews collected from Trustpilot. The analysis helps Market Researchers, Retail Managers, Customer Service Trainers, E-commerce Strategists, Product Development Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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