AbeBooks: Mixed Reviews Highlight Delivery, Seller Honesty, and Customer Service Concerns
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AbeBooks: Mixed Reviews Highlight Delivery, Seller Honesty, and Customer Service Concerns

AbeBooks faces numerous customer complaints ranging from late or incorrect deliveries, misrepresented book conditions, unresponsive customer service, and issues with refunds. There are concerns about sellers' honesty and quality of service, leading to overall dissatisfaction. Some positive feedback highlights successful purchases and timely deliveries from specific sellers. Customer service, return policies, and book conditions are key areas of improvement needed for AbeBooks.

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Custom Date - May 17, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Would give Abebooks 0 stars if I could

    Would give Abebooks no stars if this were possible. Bought a book in January and it never arrived. No one replied to my emails and there is no way to contact them. Please do not try to buy anything from them as nothing will come.

    Sentiment
    • Negative
    Content
    • Customer Service Problems
    Apr 16, 2024
  • Described as a new book, but is a used book

    The seller LibraryMercantile from Humble, TX, U.S.A. described the book as being new, but it is a used book. Being in good condition doesn't compensate for lying about what you're selling.

    Sentiment
    • Negative
    Content
    • Misleading Descriptions and Refunds
    Mar 27, 2024
  • Still waiting for a book I ordered from…

    Still waiting for a book I ordered from Gold Books Austin Texas in February LAST YEAR to arrive, they just keep saying "I'll check and get back to you" they never do.

    Sentiment
    • Negative
    Content
    • Shipping and Delivery Issues
    Mar 25, 2024
  • NOT A GOOD COMPANY

    First, I did not receive the book then when I contacted they sent another. The wrong book was sent. An old paperback in bad shape. I bought a new hard bound. Horrible to buy from. Never again.

    Sentiment
    • Negative
    Content
    • Shipping and Delivery Issues
    Mar 22, 2024
  • A fuir vraiment !

    J'ai commandé chez Abebooks un guide en français et je le reçois par le biais de medimops, un sous-traitant allemend, en allemand !Je le renvoie à medimops qui prétend ne l'avoir jamais reçu en retour et je ne suis donc pas remboursé des € 57,- payés !!A fuir !!

    Sentiment
    • Negative
    Content
    • Difficulties with Returns and Refunds
    Feb 18, 2024
  • Ordered a couple of books off this…

    Ordered a couple of books off this website from Irish Bookseller and Second Sale. Both much better than advertised, arrived pretty fast despite other experiences taking months (domestically).Definitely buying again.

    Sentiment
    • Positive
    Content
    • Quality of Service Varies by Seller
    Feb 02, 2024
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Sentiment Analysis (of 30 reviews)
-70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for AbeBooks  based on online reviews collected from Trustpilot. The analysis helps Market Analysts, Online Retail Managers, Customer Experience Directors, E-commerce Strategists, Consumer Advocates to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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