AbeBooks: Mixed Reviews Highlight Delivery, Seller Honesty, and Customer Service Concerns
  • 72 users bookmarked
  • Sources Trustpilot Reviews
  • Size Up to latest 1,000 reviews (Customizable)
Unveil AbeBooks Insights: A Report on Customer Feedback

AbeBooks: Mixed Reviews Highlight Delivery, Seller Honesty, and Customer Service Concerns

AbeBooks faces numerous customer complaints ranging from late or incorrect deliveries, misrepresented book conditions, unresponsive customer service, and issues with refunds. There are concerns about sellers' honesty and quality of service, leading to overall dissatisfaction. Some positive feedback highlights successful purchases and timely deliveries from specific sellers. Customer service, return policies, and book conditions are key areas of improvement needed for AbeBooks.

Best for
  • Market Analysts
  • Online Retail Managers
  • Customer Experience Directors
  • E-commerce Strategists
  • Consumer Advocates

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
21 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 40 reviews.

Export
Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
see all >>
Featured Content
see all >>
  • Would give Abebooks 0 stars if I could

    Would give Abebooks no stars if this were possible. Bought a book in January and it never arrived. No one replied to my emails and there is no way to contact them. Please do not try to buy anything from them as nothing will come.

    Sentiment
    • Negative
    Content
    • Customer Service Problems
    Apr 16, 2024
  • Described as a new book, but is a used book

    The seller LibraryMercantile from Humble, TX, U.S.A. described the book as being new, but it is a used book. Being in good condition doesn't compensate for lying about what you're selling.

    Sentiment
    • Negative
    Content
    • Misleading Descriptions and Refunds
    Mar 27, 2024
  • Still waiting for a book I ordered from…

    Still waiting for a book I ordered from Gold Books Austin Texas in February LAST YEAR to arrive, they just keep saying "I'll check and get back to you" they never do.

    Sentiment
    • Negative
    Content
    • Shipping and Delivery Issues
    Mar 25, 2024
  • NOT A GOOD COMPANY

    First, I did not receive the book then when I contacted they sent another. The wrong book was sent. An old paperback in bad shape. I bought a new hard bound. Horrible to buy from. Never again.

    Sentiment
    • Negative
    Content
    • Shipping and Delivery Issues
    Mar 22, 2024
  • A fuir vraiment !

    J'ai commandĂ© chez Abebooks un guide en français et je le reçois par le biais de medimops, un sous-traitant allemend, en allemand !Je le renvoie Ă  medimops qui prĂ©tend ne l'avoir jamais reçu en retour et je ne suis donc pas remboursĂ© des € 57,- payĂ©s !!A fuir !!

    Sentiment
    • Negative
    Content
    • Difficulties with Returns and Refunds
    Feb 18, 2024
  • Ordered a couple of books off this…

    Ordered a couple of books off this website from Irish Bookseller and Second Sale. Both much better than advertised, arrived pretty fast despite other experiences taking months (domestically).Definitely buying again.

    Sentiment
    • Positive
    Content
    • Quality of Service Varies by Seller
    Feb 02, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
21 users purchased a report in the last 24 hours.
See a Sample Report Purchase This Report from $18
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Unlock Insights with Barnes & Noble Customer Feedback Report
    Trustpilot Reviews 74
  2. Unlock Insights: The Hobby Shop Customer Feedback Report
    Trustpilot Reviews 95
  3. Unlock Insights: Discover Books Review Analysis Report
    Trustpilot Reviews 71
Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for AbeBooks  based on online reviews collected from Trustpilot. The analysis helps Market Analysts, Online Retail Managers, Customer Experience Directors, E-commerce Strategists, Consumer Advocates to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.