Unlocking Insights: Big Bear Vacations Customer Feedback Report
Big Bear Vacations has received mixed reviews from customers. While some praised the great locations and friendly staff, others complained about cleanliness issues, lack of maintenance, and unmet expectations regarding amenities. Some guests faced safety hazards, such as broken appliances and glass shards. Communication and response times varied, with some customers feeling their concerns were not adequately addressed. Despite positive experiences with cozy cabins and convenient amenities, negative feedback highlighted issues like dirty conditions, uncomfortable beds, and unaddressed safety hazards. Overall, the company's reputation seems to rely heavily on individual property management and maintenance.
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People who work at Big Bear Vacations Company were rude and dishonest.
Sentiment
Negative
Content
Customer Service
Mar 28, 2024
Nick Lanza
When we arrived, the power was out so I asked for a refund so we could leave.I talk to Nick Lanza, he recommended we go to a restaurant to wait it out. I am now sleeping in my vehicle to stay warm with my one year old daughter.
Sentiment
Negative
Content
Overall Experience and Satisfaction
Mar 17, 2024
Outstanding service!
Outstanding service!Our cabin was awesome. I’m going to rent it again in the near future. The only complaint is being located near the ski resort, traffic was intense by the cabin.
Sentiment
Positive
Content
Overall Experience and Satisfaction
Feb 09, 2019
My family had Lots off fun that weekend…
My family had Lots off fun that weekend unforgettable. Nice clean and cozy cabin lots of movie selections and board games.
Sentiment
Positive
Content
Amenities and Appliances
Feb 06, 2019
Overall Idyllic Experience!
The cabin was in a great location, a nice walk from the main part of town but away from any noise. It was nice and cozy and very clean. Overall great experience and very friendly staff who helped check us in!
Sentiment
Positive
Content
Location and Accessibility
Feb 06, 2019
Best. Time. Ever.
Easy, breezy, beautiful!!! We could not have asked for a better experience. A million thanks for a fantastic vacation, amd memories that will last a lifetime!
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Big Bear Vacations based on online reviews collected from Trustpilot. The analysis helps Tourism and Hospitality Consultants, Vacation Rental Property Managers, Customer Experience Managers, Travel Industry Analysts, Real Estate Investors to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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