Mixed Customer Feedback for Big Bear Vacations
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Mixed Customer Feedback for Big Bear Vacations

Big Bear Vacations has received mixed reviews from customers. While some praised the great locations and friendly staff, others complained about cleanliness issues, lack of maintenance, and unmet expectations regarding amenities. Some guests faced safety hazards, such as broken appliances and glass shards. Communication and response times varied, with some customers feeling their concerns were not adequately addressed. Despite positive experiences with cozy cabins and convenient amenities, negative feedback highlighted issues like dirty conditions, uncomfortable beds, and unaddressed safety hazards. Overall, the company's reputation seems to rely heavily on individual property management and maintenance.

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  • Tourism and Hospitality Consultants
  • Vacation Rental Property Managers
  • Customer Experience Managers
  • Travel Industry Analysts
  • Real Estate Investors

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Rude $& Dishonest

    People who work at Big Bear Vacations Company were rude and dishonest.

    Sentiment
    • Negative
    Content
    • Customer Service
    Mar 28, 2024
  • Nick Lanza

    When we arrived, the power was out so I asked for a refund so we could leave.I talk to Nick Lanza, he recommended we go to a restaurant to wait it out. I am now sleeping in my vehicle to stay warm with my one year old daughter.

    Sentiment
    • Negative
    Content
    • Overall Experience and Satisfaction
    Mar 17, 2024
  • Outstanding service!

    Outstanding service!Our cabin was awesome. I’m going to rent it again in the near future. The only complaint is being located near the ski resort, traffic was intense by the cabin.

    Sentiment
    • Positive
    Content
    • Overall Experience and Satisfaction
    Feb 09, 2019
  • My family had Lots off fun that weekend…

    My family had Lots off fun that weekend unforgettable. Nice clean and cozy cabin lots of movie selections and board games.

    Sentiment
    • Positive
    Content
    • Amenities and Appliances
    Feb 06, 2019
  • Overall Idyllic Experience!

    The cabin was in a great location, a nice walk from the main part of town but away from any noise. It was nice and cozy and very clean. Overall great experience and very friendly staff who helped check us in!

    Sentiment
    • Positive
    Content
    • Location and Accessibility
    Feb 06, 2019
  • Best. Time. Ever.

    Easy, breezy, beautiful!!! We could not have asked for a better experience. A million thanks for a fantastic vacation, amd memories that will last a lifetime!

    Sentiment
    • Positive
    Content
    • Overall Experience and Satisfaction
    Feb 05, 2019
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Sentiment Analysis (of 30 reviews)
8 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Big Bear Vacations  based on online reviews collected from Trustpilot. The analysis helps Tourism and Hospitality Consultants, Vacation Rental Property Managers, Customer Experience Managers, Travel Industry Analysts, Real Estate Investors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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