Mixed Reviews Highlighting Fast Shipping and Quality Issues at Zenni Optical
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Mixed Reviews Highlighting Fast Shipping and Quality Issues at Zenni Optical

Zenni Optical has received mixed reviews from customers, with some praising their fast shipping and affordable prices, while others reported issues with incorrect prescriptions and poor customer service. Many customers appreciated the wide range of styles and quick delivery. However, there were complaints about blurry lenses, incorrect prescriptions, and frames not lasting long. Overall, Zenni Optical's affordability and variety of options were highlighted, but quality control and customer service aspects need improvement.

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Jenny buys with Zenni

    I’ve never had a bad experience with this company. Best frames ever. Perfect fit each time and great quality. Thank you for your awesomeness!

    Sentiment
    • Positive
    Content
    • Quality of Glasses
    Apr 25, 2024
  • I am a fan of Zenni

    From the packaging, the style being exactly as expected and pictured, the communication (not too much or too little) and the overall shopping experience, I am a fan of Zenni.

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 25, 2024
  • I love my new glasses

    I love my new glasses. They fit great and I can see. The only downside is they get dirty very quickly. Just wearing them they become so dirty.

    Sentiment
    • None
    Content
    • Lens Clarity
    Apr 25, 2024
  • Been buying glasses from Zenni since at…

    Been buying glasses from Zenni since at least 2009. They keep getting better and better. Now “Fast Frame” you get your glasses in 3-5days! Excellent!!!!I will never leave Zenni! Never!

    Sentiment
    • Positive
    Content
    • Shipping Speed
    Apr 25, 2024
  • Good prices and fast service

    Good prices and fast service, keep it up!

    Sentiment
    • Positive
    Content
    • Price Affordability
    Apr 25, 2024
  • Progressive

    Ordered progressives. The long-distance view for my right eye was not done correctly, everything is blurry. Maybe I will try just a regular single lens. But as of right now would not recommend progressives. Great PriceGreat Styletoo bad they didn't come out right.

    Sentiment
    • Negative
    Content
    • Prescription Accuracy
    Apr 25, 2024
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Sentiment Analysis (of 30 reviews)
57 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Zenni Optical  based on online reviews collected from Trustpilot. The analysis helps Market Analysts, Product Managers, Customer Experience Specialists, Retail Opticians, E-commerce Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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