Mixed Reviews: Easy Setup & Reliable Performance vs. Connectivity Challenges
Unlock WiFi Extender Insights: Performance & User Feedback
The All-New 2024 WiFi Extender by Macard received mixed reviews. While some customers praised its easy setup, reliable performance, and helpful customer service, others faced issues with slow speeds, connectivity problems, and incompatibility with their internet providers. Positive feedback highlighted the device's effectiveness in extending WiFi coverage and enhancing internet speed, especially for gaming and streaming. However, negative comments focused on persistent disconnections, troubleshooting difficulties, and dissatisfaction with technical support. Overall, experiences varied from seamless installations to frustrating connectivity issues, making customer satisfaction a mixed bag.
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I was not pleased with my earlier purchase of another Macard product. A customer service rep contacted me and offered three remedies, one of which was a discounted price on a newer model. The replacement arrived the next day from Amazon. The newer model works perfectly; easy set-up; clear instructions. I now have faster, reliable wi-if in every corner of my home. Great product. Great company!
Sentiment
Positive
Content
Customer Service Experience
Jun 07, 2024
Poor Quality
Hi, I received your replacement, thank you. However, when I used the new router I found that it didn't work at all. I found it in the WiFi network (the name is WiFi extender), but I can't set it up with my phone. I set it up by IP address, 5G works, but 2G can't connect. Even when I use 2G with other devices, it shuts down and restarts. It's worse than before. Is there any better technical support and solution?
Sentiment
Negative
Content
Compatibility and Interference
Jun 07, 2024
Doesn't work with Verizon Fios Modem
Followed directions to connect. Didn't work. Chatted with customer support who told me my wifi password couldn't have special characters. I changed my wifi password. Still doesn't work.
Sentiment
Negative
Content
Setup and Ease of Installation
Jun 06, 2024
Works great, easy set up
Does everything Macard claims. I am very pleased with this booster and would not hesitate to recommend this extender to anyone. I purchased another booster from the same company but I didn't realize it was only 2.4g. I returned it and the Macard company mailed me a very nice letter. The letter basically said, if I had a bad experience, that they would take care of the issue and make sure I was happy. They went above and beyond to make sure I was satisfied. Who Company does that?
Sentiment
Positive
Content
Customer Service Experience
Jun 05, 2024
No more buffering
I installed this in my bedroom, where I was having trouble streaming video because it kept buffering every few minutes. Now my connection is strong and fast.
Sentiment
Positive
Content
Connection Stability
Jun 04, 2024
wifi extender
the wifi extender it made my wifi signil more better this is a item i would buy again
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This page displays purchase options and a preview of the customer feedback analysis report for All-New2024 WiFi Extender 1.2Gb/s Signal Booster | Dual Band 5GHz & 2.4GHz, New Gen up to 4X based on online reviews collected from Amazon. The analysis helps Product Managers, Network Engineers, Customer Service Representatives, Marketing Specialists, Retail Buyers to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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